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Unable to load Remote Web Workplace after Mcafee install on SBS 2003

Posted on 2010-08-25
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Last Modified: 2012-05-10
McAfee shield was loaded on SBS 2003 Server with ISA 2004. Have been unable to load RWW home page or remote page both internally and externally since.
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Question by:cherylbones
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Expert Comment

by:Rob Williams
ID: 33524480
McAfee's firewall will probably block access. You will need to edit it's firewall settings to allow access on the following ports for all connections including the internet, for those services that you use. If that requires an IP 0.0.0.0 implies 'all'
25 SMTP
443 SSL, OWA, and RWW
444  Sharepoint
1723  SBS VPN
4125 RWW
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Author Comment

by:cherylbones
ID: 33524573
The McAfee firewall is not loaded on this machine. Just virus and Browser protection
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Expert Comment

by:Rob Williams
ID: 33524656
Interesting. The "Browser protection" feature if installed on a client machine could definitely block the required Active-X component, but I would be surprised if it would affect the server.  Is McAfee insalled on clients as well?

Can you verify access is not blocked by the McAfee firewall to the server by telneting the SBS from off site?
telnet  <IP address>  443
If the server is accessible you will get a blank screen with a flashing cursor. If blocked it will time out or produce an error.
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Expert Comment

by:dm7941
ID: 33527789
I've used mcafee virusscan enterprise on SBS many times with no issues.   The latest version I've used is the 8.7i.  If you're using that version or older, then I'd look at IIS to make sure all the services are running and the host headers are set correctly.  
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Accepted Solution

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cherylbones earned 0 total points
ID: 33533215
Turns out our consultant was migrating services to a new server and DNS was the issue. problem solved when DNS propagated through.
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Expert Comment

by:Rob Williams
ID: 33533357
Thanks for updating cherylbones. I assume without DNS you must have had other issues as well. For the record you can add as many DNS servers as you like, but you must maintain DNS on the SBS.
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