SBS does not print to network printer

Posted on 2010-08-25
Last Modified: 2012-08-14
Hi Experts,

We've got a strange issue with an SBS 2k3 which does not like to print to network printers anymore.
When sending a print to one of the 2 network printers, no packets are being sent at all (visible via Wireshark), and the error which we recieve is:

Status not available
Printer status is not available at this time.

After the box with the message is being closed manually by pressing OK, the test page which we sent to the printer is being stuck in the spooler forever.

The SBS is at bad shape, most of the wizards are not fumctional and the DNS is also in bad shape, so we're well aware that we're far from working in the best practice.

We would appericiate any help.


Question by:IT_Group1
  • 2
  • 2

Expert Comment

ID: 33524706
Have you looked for updated drivers for the printers in question?

Author Comment

ID: 33524719
Hi, it was ok until yesterday, than suddenly it stopped printing for 2 difrent printers.

Expert Comment

ID: 33524773

Author Comment

ID: 33525071
pgerard thx, but it's xerox only.
We're encountering this with 2 diffrent printers, 1 Xerox and 1 HP.
LVL 10

Accepted Solution

Casey Herman earned 500 total points
ID: 33528325
I would stop the print spooler manually go in and delete any jobs that are left and restart the spooler. If that doesn't do it. Completely remove and really add the two printers. Make the share names the same so you don't have to reconfigure the clients.
I would also directly map the printer to a workstation to verify if it is working or not. You may have another problem besides Thea server.


Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I've often see, or have been asked, the question about the difference between the Exchange 2010 SP1 version, available as part of Small Business Server (SBS) 2011, and the “normal” Exchange 2010 SP1 Standard. The answer to the question is relativ…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
Here's a very brief overview of the methods PRTG Network Monitor ( offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now