SBS does not print to network printer

Posted on 2010-08-25
Last Modified: 2012-08-14
Hi Experts,

We've got a strange issue with an SBS 2k3 which does not like to print to network printers anymore.
When sending a print to one of the 2 network printers, no packets are being sent at all (visible via Wireshark), and the error which we recieve is:

Status not available
Printer status is not available at this time.

After the box with the message is being closed manually by pressing OK, the test page which we sent to the printer is being stuck in the spooler forever.

The SBS is at bad shape, most of the wizards are not fumctional and the DNS is also in bad shape, so we're well aware that we're far from working in the best practice.

We would appericiate any help.


Question by:IT_Group1
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2

Expert Comment

ID: 33524706
Have you looked for updated drivers for the printers in question?

Author Comment

ID: 33524719
Hi, it was ok until yesterday, than suddenly it stopped printing for 2 difrent printers.

Expert Comment

ID: 33524773

Author Comment

ID: 33525071
pgerard thx, but it's xerox only.
We're encountering this with 2 diffrent printers, 1 Xerox and 1 HP.
LVL 10

Accepted Solution

Casey Herman earned 500 total points
ID: 33528325
I would stop the print spooler manually go in and delete any jobs that are left and restart the spooler. If that doesn't do it. Completely remove and really add the two printers. Make the share names the same so you don't have to reconfigure the clients.
I would also directly map the printer to a workstation to verify if it is working or not. You may have another problem besides Thea server.


Featured Post

Free eBook: Backup on AWS

Everything you need to know about backup and disaster recovery with AWS, for FREE!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Because virtualization becomes more and more common, and, with Microsoft Hyper-V included in Windows Server at no additional costs, and, most server hardware nowadays is more than capable of running a physical Small Business Server (SBS) 2008 or 201…
I’m often asked about newer and larger USB drives connected to SBS2008 and 2011 failing Windows Server Backup vs the older USB drives not failing. As disk space continues to grow and drive technology change SBS2008 and some SBS2011 end up with the f…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
In an interesting question ( here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question