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Exchange 2003 sp2, some emails have blank subject and body, any ideas how to fix this?

Posted on 2010-08-25
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Last Modified: 2012-05-10
Emails recieved sometimes contain blank body and subject. We have verified this because other internal users get CC'ed on the email. UserA recieves email with no body and no dubject, UserB is cc'ed and recieves full email. I have verified blank body and subject in OWA. Header information for email below. Any ideas what might be causing this?

Microsoft Mail Internet Headers Version 2.0
Received: from mail2-db3-R.x.com ([x.x.x.x]) by exchange.domain.com with Microsoft SMTPSVC(6.0.3790.4675);
       Wed, 25 Aug 2010 00:49:58 -0700
Received: from mail2-db3 (localhost.localdomain [127.0.0.1])
      by mail2-db3-R.domain.com (Postfix) with ESMTP id DF39E6C838D
      for <pc@ourdomain.com>; Wed, 25 Aug 2010 07:57:34 +0000 (UTC)
X-SpamScore: -1
X-domain: vps-1(zz1cddhzze68I1202hzzf29ahz2dh2a8h67h)
X-Spam-TCS-SCL: 6:0
X-MS-Exchange-Organization-Antispam-Report: OrigIP: x.x.x.x;Service: EHS
Received: from mail2-db3 (localhost.localdomain [127.0.0.1]) by mail2-db3 (MessageSwitch) id 1282723054174174_17107; Wed, 25 Aug 2010 07:57:34 +0000 (UTC)
Received: from DB3EHSMHS011.domain.com (unknown [x.x.x.x])
      by mail2-db3.domain.com (Postfix) with ESMTP id 1A6E011004E
      for <pc@domain>; Wed, 25 Aug 2010 07:57:34 +0000 (UTC)
Received: from srv.hostserver.com (x.x.x.x) by
 DB3EHSMHS011.domain.com (x.x.x.x) with Microsoft SMTP Server (TLS) id
 14.0.482.44; Wed, 25 Aug 2010 07:49:55 +0000
Received: from [x.x.x.x] (helo=x.x.x.x)
      by srv.hostserver.com with esmtpa (Exim 4.69)
      (envelope-from <admin@sender.com>)
      id 1OoAk4-0005yK-D8
      for pc@domain; Wed, 25 Aug 2010 08:49:53 +0100
MIME-Version: 1.0
From: <admin@sender.com>
Reply-To: admin@sender.com
To: pc@ourdomain.com
Content-Type: text/plain
Content-Transfer-Encoding: quoted-printable
X-Mailer: SmartSend.2.0.102
Date: Wed, 25 Aug 2010 00:49:45 -0700
Message-ID: <8041908981841625917527@doamin-com>
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - srv.hostserver.com
X-AntiAbuse: Original Domain - domain
X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
X-AntiAbuse: Sender Address Domain - domain.com
X-Reverse-DNS: srv.hostserver.com
Return-Path: admin@sender.com
X-OriginalArrivalTime: 25 Aug 2010 07:49:58.0946 (UTC) FILETIME=[1DCCB020:01CB442A]
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Question by:NRTCF
5 Comments
 
LVL 5

Expert Comment

by:kpoochi
ID: 33525454
Try disabling third party services from msconfig. Also try disabling Antivirus
0
 
LVL 19

Expert Comment

by:R--R
ID: 33530061
If you verified through OWA and this is happening on one user then this is a mailbox issue. Because other user is able to receive it properly.
If this is happening on one user then try to create a PST and recreate mailbox and check.
 
 
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LVL 5

Expert Comment

by:DanMar
ID: 33532433
Are you using any 3rd party anti spam apps e.g. GFI?
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Accepted Solution

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NRTCF earned 0 total points
ID: 33679012
Called Microsoft, they fixed it. Very complicated.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 33769248
Care to tell us what it was? Did MS apply a hotfix or something? Or just paste the resolution text that MS should of e-mailed to you...
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