Citrix Smart Auditor Session Playback Errors
Posted on 2010-08-25
We have Citrix Smart Auditor installed on 34 of our XenApp 5.0 (Windows Server 2003) servers. It seems to be working for the most part, except that occasionally when trying to play back a recording (live or completed), we will get an error similar to the following:
A serious error occurred while playing the recorded session file. This may be caused by the file being corrupt or missing data.
If we get this error, we can play back *part* of the recording, and the timeline bar across the bottom of the playback shows dark gray from the point where the recording "stops" until the end, and we can not play that part.
The SQL server (2005 Express) is installed to the same box that Smart Auditor Server is installed, which is a Windows Server 2003 R2 box. The player is also installed locally. All boxes involved are VM's on Citrix XenServer, spread across 8 physical boxes. We are only recording two applications (no session sharing) for a handful of users. Each one of those users could access the application from any one of the XenApp servers. The XenApp servers are all absolutely identical - they are using a shared image from Citrix Provisioning Server, with a separate virtual disk each for the hard drive cache.
Any help would be greatly appreciated, as we are troubleshooting the application being recorded, and need to get several occurrences of the application crashing on video to move forward with support.