Solved

rehat server crash question

Posted on 2010-08-25
6
611 Views
Last Modified: 2013-11-25
Our server has been crashed and here is the log message from the message file.

kernel: pciehp: acpi_pciehprm:\_SB_.PCI0.EXB0 _HPP fail=0x5


Do  you guys know what is causing it?
0
Comment
Question by:mokkan
6 Comments
 

Author Comment

by:mokkan
ID: 33525355
Also, server hung and we have rebooted it.
0
 
LVL 9

Accepted Solution

by:
jeremycrussell earned 167 total points
ID: 33525487
That's referring to PCI hot plugging, was there possibly some type of device being inserted/removed?

I guess its possible that its also related to ACPI functions of some sort.

If this is happening often, you may be able to disable/tweak ACPI or PCIe in your bios as a workaround.

0
 
LVL 4

Assisted Solution

by:abodette
abodette earned 167 total points
ID: 33525490
Pretty sure you have a bad PCI Express card.

pcihp is the PCI Express HotPlug

and it's giving you a failure code, I'm not sure for what device, but you can't have too many PCI express cards and there are likely related symptoms.

Did you happen to patch the OS recently? there are a few known issues with hotplug that may be remedied by patching to a newer kernel version.

Also look around that error in the message file to see if anything is coming up along with it.
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 

Author Comment

by:mokkan
ID: 33525736
Thank you  for the help. Here is message I got it from the message file.

Aug 25 10:16:45 nepeon kernel: pciehp: acpi_pciehprm:\_SB_.PCI0.EXB4 _HPP fail=0x5
Aug 25 10:16:45 nepeon kernel: pciehp: acpi_pciehprm:\_SB_.PCI0.EXB4 OSHP fails=0x5
Aug 25 10:16:45 nepeon kernel: pciehp: acpi_pciehprm:\_SB_.PCI0.EXB4 _HPP fail=0x5
Aug 25 10:16:45 nepeon kernel: pciehp: acpi_pciehprm:\_SB_.PCI0.EXB4 OSHP fails=0x5
Aug 25 10:16:45 nepeon kernel: pciehp: acpi_pciehprm:\_SB_.PCI0.EXB4 _HPP fail=0x5
Aug 25 10:16:45 nepeon kernel: pciehp: acpi_pciehprm:\_SB_.PCI0.EXB4 OSHP fails=0x5
Aug 25 10:16:45 nepeon kernel: pciehp: acpi_pciehprm:\_SB_.PCI0.EXB4 _HPP fail=0x5
Aug 25 10:16:45 nepeon kernel: pciehp: acpi_pciehprm:\_SB_.PCI0.EXB4 OSHP fails=0x5
Aug 25 10:16:45 nepeon kernel: pciehp: acpi_pciehprm:\_SB_.PCI0.EXB4 _HPP fail=0x5
Aug 25 10:16:45 nepeon kernel: pciehp: acpi_pciehprm:\_SB_.PCI0.EXB4 OSHP fails=0x5
Aug 25 10:16:45 nepeon kernel: pciehp: acpi_pciehprm:\_SB_.PCI0.EXB4 _HPP fail=0x5


lspci   |  grep   -i   express
00:13.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
00:14.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
00:15.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
00:16.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
00:17.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
40:13.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
40:14.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
40:15.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
40:16.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
40:17.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
c0:13.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
c0:14.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
c0:15.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
c0:16.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)
c0:17.0 PCI bridge: Broadcom HT2100 PCI-Express Bridge (rev a2)



Any other files that I can check? how do I find our which pci express card is causing the issue?   Thanks in advance.
0
 

Author Comment

by:mokkan
ID: 33526841
Any help?
0
 
LVL 1

Assisted Solution

by:onaas
onaas earned 166 total points
ID: 33529486
Hi mokkan,

It's nice to know if you post more details like:

what rhel version do u have?
is it fresh installed server?
did you add any new hardware to the server?
what's the specs of your server?

more info would help us helping you!

-10x
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
wifi not working on Raspberry Pi 3? 2 53
capture pcap with filtered traffic 1 61
linux pull logs and export FTP 4 70
centos linux 65 125
Little introduction about CP: CP is a command on linux that use to copy files and folder from one location to another location. Example usage of CP as follow: cp /myfoder /pathto/destination/folder/ cp abc.tar.gz /pathto/destination/folder/ab…
Fine Tune your automatic Updates for Ubuntu / Debian
Learn several ways to interact with files and get file information from the bash shell. ls lists the contents of a directory: Using the -a flag displays hidden files: Using the -l flag formats the output in a long list: The file command gives us mor…
Learn how to navigate the file tree with the shell. Use pwd to print the current working directory: Use ls to list a directory's contents: Use cd to change to a new directory: Use wildcards instead of typing out long directory names: Use ../ to move…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question