Solved

Dynamics CRM Email Router Fails w/Exchange

Posted on 2010-08-25
3
776 Views
Last Modified: 2012-05-10
I am getting error messages when attempting to setup the email router for MS Dynamics CRM. The problem is with the incoming settings. I am running Server 2008 R2 with Exchange 2010. I've tried to troubleshoot this issue on my own, but nothing I've tried seems to work.

Testing access results in either a timeout after a long period, or an immediate 440 (Login Timeout) error, depending on the server URL I try.

The settings I have for the incoming profile are as follows:

GENERAL TAB:
Profile Name: Incoming
Direction: Incoming
E-mail Server Type: Exchange
Authentication Type: Windows Authentication
Location: https://mail.domain.com (also tried without the https:)
Access Credentials: User Specified

ADVANCED TAB:
Network Port: 443 (I've also tried port 80)

I've setup my user account in Dynamics to use the e-mail router for both incoming and outgoing email, and I've entered my email credentials in the settings area. I've checked to ensure that the credentials are correct. I am able to login to OWA at https://mail.mydomain.com/owa.

I've modified the authentication settings in IIS7 as follows:
Default Site:
Anonymous Authentication: Enabled
ASP.NET Impersonation: Disabled
Basic Authentication: Enabled
Digest Authentication: Enabled
Forms Authentication: Disabled
Windows Authentication: Enabled

For the OWA virtial directory:
Anonymous Authentication: Disabled
ASP.NET Impersonation: Disabled
Basic Authentication: Enabled
Digest Authentication: Disabled
Forms Authentication: Disabled
Windows Authentication: Enabled

I would greatly appreciate any help.
0
Comment
Question by:savetheorcas
  • 2
3 Comments
 
LVL 5

Expert Comment

by:adaroc
ID: 33525485
0
 

Author Comment

by:savetheorcas
ID: 33526000
Well, I don't have either CRM Online or Exchange Online - I have an on-premise server that hosts both Exchange 2010 and Dynamics CRM. Is there something specific you want me to try that's mentioned in the article?
Thanks
0
 

Accepted Solution

by:
savetheorcas earned 0 total points
ID: 33527075
I was able to solve this issue by applying Update Rollup 12 for both the server and router. Once the update was installed, I was able to select Microsoft 2010 from the incoming configuration options and it worked.
0

Featured Post

Why do Marketing keep bothering you?

Is your marketing department constantly asking for new email signature updates? Are they requesting a different design for every department? Do they need yet another banner added? Don’t let it get you down! There is an easy way to manage all of these requests...

Join & Write a Comment

A procedure for exporting installed hotfix details of remote computers using powershell
A safe way to clean winsxs folder from your windows server 2008 R2 editions
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now