Solved

Dynamics CRM Email Router Fails w/Exchange

Posted on 2010-08-25
3
778 Views
Last Modified: 2012-05-10
I am getting error messages when attempting to setup the email router for MS Dynamics CRM. The problem is with the incoming settings. I am running Server 2008 R2 with Exchange 2010. I've tried to troubleshoot this issue on my own, but nothing I've tried seems to work.

Testing access results in either a timeout after a long period, or an immediate 440 (Login Timeout) error, depending on the server URL I try.

The settings I have for the incoming profile are as follows:

GENERAL TAB:
Profile Name: Incoming
Direction: Incoming
E-mail Server Type: Exchange
Authentication Type: Windows Authentication
Location: https://mail.domain.com (also tried without the https:)
Access Credentials: User Specified

ADVANCED TAB:
Network Port: 443 (I've also tried port 80)

I've setup my user account in Dynamics to use the e-mail router for both incoming and outgoing email, and I've entered my email credentials in the settings area. I've checked to ensure that the credentials are correct. I am able to login to OWA at https://mail.mydomain.com/owa.

I've modified the authentication settings in IIS7 as follows:
Default Site:
Anonymous Authentication: Enabled
ASP.NET Impersonation: Disabled
Basic Authentication: Enabled
Digest Authentication: Enabled
Forms Authentication: Disabled
Windows Authentication: Enabled

For the OWA virtial directory:
Anonymous Authentication: Disabled
ASP.NET Impersonation: Disabled
Basic Authentication: Enabled
Digest Authentication: Disabled
Forms Authentication: Disabled
Windows Authentication: Enabled

I would greatly appreciate any help.
0
Comment
Question by:savetheorcas
  • 2
3 Comments
 
LVL 5

Expert Comment

by:adaroc
ID: 33525485
0
 

Author Comment

by:savetheorcas
ID: 33526000
Well, I don't have either CRM Online or Exchange Online - I have an on-premise server that hosts both Exchange 2010 and Dynamics CRM. Is there something specific you want me to try that's mentioned in the article?
Thanks
0
 

Accepted Solution

by:
savetheorcas earned 0 total points
ID: 33527075
I was able to solve this issue by applying Update Rollup 12 for both the server and router. Once the update was installed, I was able to select Microsoft 2010 from the incoming configuration options and it worked.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question