It seems like emails coming into CRM 4.0 are being attached to existing cases instead of creating a new case. This is really troublesome to employees that use this program at my company. I was doing a little research and think what is occuring is due to "smart matching". CRM experts does this sound correct? If so how do I disable this feature? I'm not even sure how it got turned on, I updated to update rollup 9 and thats when we started to notice it. Any assistance would be greating appreciated.