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MAPI issues with GRT backups Symantec Backup Exec

We have been working with Symantec Support on an issue where our GRT backups fail consistently.

They ran a tool (I forget what it was now) and determined that MAPI needed to reinstalled.

I am looking for info on reinstalling this.  Anything that I should watch out for, or anything that could cause issues?  Any articles related to this specifically?

Also, is anyone aware what tool that may have been that they ran?

I will give points to anyone that helps.  Thanks.
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TacoFlavoredKisses
Asked:
TacoFlavoredKisses
3 Solutions
 
Syed Mutahir AliTechnology ConsultantCommented:
http://seer.entsupport.symantec.com/docs/287332.htm

http://seer.entsupport.symantec.com/docs/294622.htm

Read both of the above links, assuming you are on BE 12.5 (with latest sp and hotfixes and Exchange 2007)

Its the MAPI CDO Objects which needs to be installed.

Hope that Helps
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Dunedan79Commented:
MAPI-CDO needs installed on Exchange 2007/2010 servers.

MAPI-CDO or an Outlook client needs to be on the backup server.

The Backup Exec service account needs to be a full Exchange admin, with an active mailbox that is not hidden from the address list.

That should get you started, along with the links above.
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honmapogCommented:
The tool may have been MFCMAPI (http://mfcmapi.codeplex.com/). This allows you to connect to your Exchange and browse the database via MAPI.
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