jmb13562
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Intranet Website Address
Currently I have a helpdesk portal that users can type in http://servername and it takes them to the portal. I want them to be able to type one of several words into the browser and DNS redirects them to the helpdesk server. So for instance they type "help" into the address bar and immediately are redirected to http://servername for the helpdesk portal. Any help?
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SOLUTION
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ASKER
It seems that I must not have our DNS correctly configured to append the domain name. If I type help I get no webpage but if I type help.corp.companyname.com then it comes up correctly. How would I go about appending the domain name to dns requests?
ASKER
Maybe I'm incorrect. If I type in just the server name into the browser it comes up with the help desk portal just fine. I can't seem to get the cname records to work correctly though.
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There must be a HelpDeskServer A record pointing to the server's IP number on the DNS server (Forward Zone)
You need to create a CNAME or A record.
If you create the CNAME record, you need to configure it to point to the actual HelpDeskServer record.
If you create an A record, you need to configure it to point to IP address of your HelpDeskServer.