My customer has got a Xerox network printer. They moved the office recently and since then noticed that paper tray selection is not possible.
Basically, there are 5 trays with different type of paper for convenience of printing. Tray 1-4 are at the bottom front side of the printer. Tray 5 is on side.
At the moment through each computer I am able to see only trays 1 and 5 (bypass). The rest of the trays 2,3,4 are not available. I checked in the settings of the printer and cannot see the 2,3,4 tray either.
I called the tech support and they told me that PCL drivers are corrupted. Why on 3 computers at the same time ? I do not quite believe in that.
I would be grateful for help