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pop connector SBS2003 only delivers mail to Administrator mailbox

Posted on 2010-08-25
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Last Modified: 2013-11-30
I´m having problems with pop connector for sbs2003, I´m using the one that comes with the Small Business...
All the services are running, I configured the pop connector to download mails from my ISP to then to deliver the mails to a user mailbox.... the problem is that the pop connector does download the mail but dosen´t delivers it to the mailbox, in the event viewer I just get that a mail was downloaded and that´s it...... but with the same configuration, if I choose Administrator mailbox, then the message can be delivered to the Administrator mailbox..... can anyone help me?
Another update....
If I change the default email from user@domain.com to user@domain.local then I will get the messages, but I need to have the user@domain.com as default.
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Question by:marpanet
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Andrew Davis earned 500 total points
ID: 33527195
okay first you should re-run the connect to internet wizard as this givesyou the ability to configure Pop3 collectors, SBS is designed to use the wizards and where ever possible this should be done.
1. Open Server managment (Start - Administrative tools - Server Management)
2. Click on "Internet and Email"
3. Click connect to the internet
4. Follow the prompts

Next have a look at the Exchange tracking to see whats happening with the message
1. Start - All programs - Microsoft Exchange - System Manager
2. Left pane - expand tools
3. Click on "message tracking centre"
4. Click on "Server" Button in right pane
5. Enter the name of your server
6. ensure your from and to dates match a period that you know it should have received a message.
7. Click "Find now"

you should see the message that has come in. You can double click the message to see the "Message history". If nothing obvious then take a screen shot and post it back here so that we can have a look for you.


Next check the POP3 collector settings
1. Start - All programs - Microsoft Exchange - System Manager
2. Expand "administrative groups - First administrative group - Routing groups - first routing group - connectors"
3. Left click on pop3 and select properties
4. Check all the settings in the three tabs.

If you have any problems with this then take some screen shots and post them back so that we can see what you have.

hopefully this should resolve your issue.

On a side note, POP3 collectors for exchange are a bad idea, and should only be used as a temorary measure until you can have email delivered directly to your exchange. The main reason behind this is that if the ISP pop3 message box gets a corrupted message then it can bring all your email to a halt. There are other reasons but this is the most common one that causes the most grief.

Cheers
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Expert Comment

by:Andrew Davis
ID: 33527214
Sorry should have also mentioned.
If all above fails.

1. Start - All programs - Microsoft Exchange - System Manager
2. Expand "administrative groups - First administrative group - Routing groups - first routing group - connectors"
3. Left click on pop3 and select properties
4. Click on the "Troubleshooting" Tab
5. under "service logging" change the level to "Maximum"
6. Apply and close all windows.
7. send a test email (from an external email account, or use http://www.wormly.com/test_smtp_server to send a message for you)
8. wait for (or force) delivery of the email from ISP to Exchange
9. Check the "application" Event log

any issues cut and paste or give us screen shots of the log.
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Author Comment

by:marpanet
ID: 33537217
Andrew....
I completed the wizard and worked like a charm...!!!

Thank you so much,
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Author Closing Comment

by:marpanet
ID: 33537222
Completed the Wizard and worked perfectly!!
Thank you!
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LVL 18

Expert Comment

by:Andrew Davis
ID: 33537238
Glad to hear it all went well.

With SBS wherever possible allways use the wizards, they will fix most things.
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