Solved

On Win 7 machine IE 8 frequently freezes

Posted on 2010-08-25
8
792 Views
Last Modified: 2013-12-08
I have a machine i recetly built with Windows 7.  When I work on my hosted software IE8 freezes when I transition from one state to another in the software.  It causes me to completely shut down IE8 and restart it.  It happes 5-7 times a day.  I' have to use this hosted program all day and am frequently updating entries.
0
Comment
Question by:dovehelpdesk
  • 4
  • 4
8 Comments
 
LVL 54

Expert Comment

by:b0lsc0tt
ID: 33526811
It is only when the other software is running?  Any chance you could tell us the software or at least what it basically does, especially the part when you say "transition from one state to another"?  Does it have an addon or other "object" that is part of IE8?Can you duplicate this on other machines with Windows 7?  You could try to reset IE8 and disable all addons.  Run it that way for a day to see if you experience a problem.bol
0
 

Author Comment

by:dovehelpdesk
ID: 33526979
The software is a ticket system, Autotask, www.autotask.com.  I don't know how it links with IE, but we use it to get to the program and run it.  I'm sure it's heavily integrated with IE as it opens a new window when you create a ticket.  All IE freezes when I try to save a ticket, update it with a note or time entry.  Sometimes I can do this, but many times it freezes all the IE windows at once.

The software company says it doesn't know of any issues.

0
 
LVL 54

Expert Comment

by:b0lsc0tt
ID: 33527333
Does this usually occur when you have a few IE windows open?  If you only leave one open does it occur (i.e. always close existing ones before causing a new one to open)?  What about just a few (i.e. 2-3)?

IE can have issues when a number of windows/tabs are open.

bol
0
 

Author Comment

by:dovehelpdesk
ID: 33536102
I usually have 4-5 windows open.  When IE freezes, the software is opening a new window with content in it.

So I'm working in my software and I ask it to open a new ticket.  I complete the ticket, try to save it, and it freezes.
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 54

Expert Comment

by:b0lsc0tt
ID: 33537583
Which version of AutoTask are you using?  What edition?  Have you contact them to let them know about this?

One thought, as I looked at the software, is the "Go" version says it has a max number of users.  Depending on how they track it their software may see the windows as extra users.  Were you able to try it with just keeping one or two (at most) windows open at the same time?

bol
0
 

Author Comment

by:dovehelpdesk
ID: 33541396
We are using Autotask Pro.  Yes, Autotask has been alerted, but they have no solution since other users are able to work with Win 7 and IE8.

Yesterday he removed all addins and cleared temp files.  he said yseterday seemed to go ok.  If that worked, I'll let you know.
0
 
LVL 54

Accepted Solution

by:
b0lsc0tt earned 500 total points
ID: 33543753
Thanks for the update.  Let me know how it works.  The recent versions of IE do provide a way to selectively disable addons so you may even be able to narrow down the cause and report that to the AutoTask makers.  Of course that can take some time and the other addons may not matter to you that much.  Let me know how it works or if you have any other questions on this.

bol
0
 

Author Closing Comment

by:dovehelpdesk
ID: 33561819
Hi Scott,
I think your idea of disabling addons led my tech to this:
 I'm pretty sure it was setting it back to the IE8 defaults and then going thru the AT browser settings.

So far it's working.

thanks for your help!
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

I annotated my article on ransomware somewhat extensively, but I keep adding new references and wanted to put a link to the reference library.  Despite all the reference tools I have on hand, it was not easy to find a way to do this easily. I finall…
If you are a web developer, you would be aware of the <iframe> tag in HTML. The <iframe> stands for inline frame and is used to embed another document within the current HTML document. The embedded document could be even another website.
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

930 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now