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Symantec Backup Exec 2010 Errors While Backing Up MS Exchange; Final error: 0xe000fed1 - A failure occurred querying the Writer status.

Posted on 2010-08-25
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Last Modified: 2013-12-01
I get and error when doing an Incremental backup of Exchange with Symantec Backup Exec 2010.

If I do a Full backup it will complete correctly but when I do an Incremental it fails immediately.

The server OS is SBS 2008

Below is the logged error

JOB COMPLETION STATUS:

Completed status: Failed
Final error: 0xe000fed1 - A failure occurred querying the Writer status.
Final error category: Resource Errors


ERRORS:

Backup- AGCSBS
V-79-57344-65233 - AOFO: Initialization failure on: "\\AGCSBS\Microsoft Information Store\First Storage Group". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.

Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Failed during prepare backup operation (7).

V-79-57344-65233 - AOFO: Initialization failure on: "\\AGCSBS\Microsoft Information Store\Second Storage Group". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.

Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Failed during prepare backup operation (7).
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Comment
Question by:TechAK
8 Comments
 
LVL 34

Expert Comment

by:Shreedhar Ette
ID: 33527978
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LVL 8

Expert Comment

by:Mkris9
ID: 33529164
In command prompt, type in vssadmin list writers

This will show you exactly which writer failed - in this case, VSS writer (plus something else, if there is).

Also normally a reboot fixes the issue.
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LVL 5

Expert Comment

by:DanMar
ID: 33530069
If none of this works try swapping to Symantec open file.
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LVL 6

Expert Comment

by:Porka
ID: 33530668
Just out of curiousity is exchange in a vm ? Had an almost identical issue where I couldnt backup exchange at the vm level when I moved to backupexec 2010 from 12.5, I had to install the remote agent on the exchange server directly and backup the exchange server directly for my full and incrememntals to work. Hope this helps
0
Are your end users making ugly email signatures?

Have you left it up to your end users to create their own email signatures? Are they forgetting to add the company logo or using garish font colors? Take control and ensure all users have the same email signature.

 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 33553572
Have you rebooted the Exchange server?
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Author Comment

by:TechAK
ID: 33695886
Exchange is not in a VM

I have rebooted several times

I ran vssadmin list writers and the following writer failed

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {5b1df0fe-b897-4422-9edb-ecc6e3fd5ac9}
   State: [7] Failed
   Last error: No error

I did find out that it only happens when performing an Incremental backup on Exchange. If I run a Full backup everything is fine if I run an Incremental backup I get the error and nobody can connect to Exchange until I reboot the system.
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Accepted Solution

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TechAK earned 0 total points
ID: 34189008
Nothing helped
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Author Closing Comment

by:TechAK
ID: 34221205
Nothing worked
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