I have a client that uses ACT! 2007, and I just upgraded his Outlook from 2002 to 2003. Now when he is using a template in ACT! and goes to e-mail it, the error comes up: Word Could not load the e-mail envelope. This could be caused by a network connection problem or a problem with your Office installation. Outlook works just fine on its own. ACT! works just fine. I have checked the settings on ACT! e-mail setup to use Outlook, but I can't find anything else.