?
Solved

ACT! 2007 not working with Outlook 2003

Posted on 2010-08-25
6
Medium Priority
?
462 Views
Last Modified: 2012-08-13
I have a client that uses ACT! 2007, and I just upgraded his Outlook from 2002 to 2003.  Now when he is using a template in ACT! and goes to e-mail it, the error comes up: Word Could not load the e-mail envelope. This could be caused by a network connection problem or a problem with your Office installation.  Outlook works just fine on its own.  ACT! works just fine.  I have checked the settings on ACT! e-mail setup to use Outlook, but I can't find anything else.

Any ideas?

Thanks,
0
Comment
Question by:coloradocroat
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 29

Expert Comment

by:mass2612
ID: 33528059
Hi,

Did you also upgrade Word from Word 2002 to Word 2003? What version of Word are you running. I seem to remember there being a problem with email functionality between Word 2002 and Outlook 2003
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 33528680
Another possible issue... ACT! installs the drivers for the version of Office only at the time ACT! is installed.

So, if you update Office, you need to uninstall and reinstall ACT!
0
 

Author Comment

by:coloradocroat
ID: 33530520
Nope, just Outlook was upgraded.  I was going to upgrade the whole Office suite to 2007, but ACT! 2007 isn't compatible with Office 2007.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 33530557
http://support.microsoft.com/kb/829061

I would:
a) Make sure Outlook isn't set to use Word as it's email editor
b) Reinstall ACT! to make sure the right COM addin is installed
0
 
LVL 29

Accepted Solution

by:
mass2612 earned 2000 total points
ID: 33555291
If you are using Word 2002 upgrade it to at least 2003 I'm not sure if Act requires Outlook to use Word as the editor but its worth trying to turn that off and see if the error is resolved and if ACT still works ok.
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 33555618
ACT! requires that you don't use Word as the editor
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Introduction to Processes
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question