Using Outlook 2007 with an external domain?
Posted on 2010-08-25
A staff member has an account in our domain (will call it ABC for this question) and also has an account on another domain outside our building (will call it XYZ).
I'm trying to setup a mail profile on this user's laptop for his XYZ mailbox. The problem seems to be that Outlook AutoConfigures itself for our ABC domain. The username is the same for both domains, but the email address and password is different on each. Each IT dep't only has admin access for their own domain.
What I have tried so far:
1. Go to Control panel - Mail
2. Create a new profile
3. Change Email Accounts
Despite not opening Outlook at all yet, exchange account settings for domain ABC have already been setup.
4. Click the Change button
The Exchange server name and mailbox for domain ABC shows up. I clear the two textboxes
5. Enter in the Exchange server location and username for domain XYZ and click More Settings - Connection - Exchange Proxy Settings
6. Enter in the URL and msstd: settings for domain XYZ
7. Click OK, OK.
I now click on Check Name. After a short wait, the Exchange server for domain XYZ asks for my credentials. I log on as XYZ\username.
After another short wait, I am asked for another set of credentials. This time it is to connect to a Directory controller of domain ABC. I log on as ABC\username, and then the two fields repopulate using the ABC info as before (when it performed auto-configuration).
Is there any way to get around this without disabling the AutoConfig service on our Exchange server? We are both using Exchange 2007 SP2 with Outlook 2007 SP2 and am using a Windows XP Pro SP3 laptop that is joined to our ABC domain. Our Exchange server is running on Windows Server 2003 x64, and our domain controllers are running Windows Server 2008 R2 x64 at a 2003-functional level.
I am trying to get this to work with my account so that I can write up the necessary user guide to pass on to the staff member who wishes to set this up for himself.
Thanks in advance.