Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Network printer added, but cannot print

Posted on 2010-08-26
8
Medium Priority
?
940 Views
Last Modified: 2013-12-15
Hi everyone,

  I have an HP F735 installed on a host computer running Windows XP Professional 32-bit. Now I tried to add this network printer on a computer running Windows 7 Professional 32-bit over the network. The network printer was added into the "Device and Printers" including its driver.

  My problem is that, even though that the network printer (hosted by Win XP 32-bit) was added on Device and Printers, I still can't perform a network print operation using this computer running on Win 7 Pro 32-bit.

 
  I tried a series of test:

  1.) I tried to install the latest drivers, softwares & updates of the HP F735 on the host computer / XP Computer (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=3457028)

  2.) I installed the HP F735 printer DIRECTLY on the computer using the Windows 7 using the latest drivers,softwares & updates found on the HP website. I was able to print doing this. BUT, when I re-connected the printer back to the host / XP computer, then re-added printer and re-installed driver, the Win 7 Computer on the network still could not on the network printer. (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3457028)

  3.) I REPAIR INSTALLED Windows 7 OS, then re-added and re-installed the driver of the network printer located on the host / XP computer, Yet again another failure.

 You know what's weird??!! Because I have another computer over the network that runs the same operating system (Windows 7 Professional 32-bit) that  was able to successfully connnect to that network printer and PRINT!!!

  Please, I'm really feeling very bad about this. I hope you could help me out ASAP. TIA.
0
Comment
Question by:0nepiece
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 9

Expert Comment

by:Tomas Valenta
ID: 33529268
If you try to print any error message ?
0
 

Author Comment

by:0nepiece
ID: 33529285
No error messages generated. Network Diagnostic Utility can't detect the printer even though its already on Device and Printers
0
 
LVL 7

Expert Comment

by:Anglo
ID: 33529438
Can you ping or browse to it?  If so check the port settings are pointing to TCP port and correct IP.
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 9

Expert Comment

by:Tomas Valenta
ID: 33529444
Uninstall all software from HP from W7 machine, delete drivers for this printer.
Then create network printer again (after restart W7) and choose some internal
W7 drivers for similar HP printer you will find and test printing.
0
 

Author Comment

by:0nepiece
ID: 33529452
@Anglo: Thank you for your reply. How / Where do I check on them (port and ip)?
0
 
LVL 9

Expert Comment

by:Tomas Valenta
ID: 33529469
you told the printer is connected directly (by USB or paraller port) to Windows XP machine and here is printer sharing, it is right ? THen you are not able to ping or web this printer.
0
 

Author Comment

by:0nepiece
ID: 33538179
@Tominov : I'm currently uninstalling all HP softwares. I already removed the network printer from from the Devices and Printers, so the driver is also removed right? If not, where do I locate the drivers of the network printer and how do I permanently remove driver/drivers of the network printer? Thanks again.
0
 

Accepted Solution

by:
0nepiece earned 0 total points
ID: 33539178
Hi everyone thank you for your inputs. I was able to solve my problem by deleting 2 registry folders related to the HP f735 printer:

  1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86\Drivers\Version-3\PRINTDRIVERNAME

  2. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86\Print Processors


Source: http://forum.soft32.com/windows/Unable-remove-network-er-drivers-ftopict374823.html

After deletion, I restarted the computer then re-added the network printer. Test printed and it works :D
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OfficeMate Freezes on login or does not load after login credentials are input.
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question