Solved

Network printer added, but cannot print

Posted on 2010-08-26
8
933 Views
Last Modified: 2013-12-15
Hi everyone,

  I have an HP F735 installed on a host computer running Windows XP Professional 32-bit. Now I tried to add this network printer on a computer running Windows 7 Professional 32-bit over the network. The network printer was added into the "Device and Printers" including its driver.

  My problem is that, even though that the network printer (hosted by Win XP 32-bit) was added on Device and Printers, I still can't perform a network print operation using this computer running on Win 7 Pro 32-bit.

 
  I tried a series of test:

  1.) I tried to install the latest drivers, softwares & updates of the HP F735 on the host computer / XP Computer (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=3457028)

  2.) I installed the HP F735 printer DIRECTLY on the computer using the Windows 7 using the latest drivers,softwares & updates found on the HP website. I was able to print doing this. BUT, when I re-connected the printer back to the host / XP computer, then re-added printer and re-installed driver, the Win 7 Computer on the network still could not on the network printer. (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3457028)

  3.) I REPAIR INSTALLED Windows 7 OS, then re-added and re-installed the driver of the network printer located on the host / XP computer, Yet again another failure.

 You know what's weird??!! Because I have another computer over the network that runs the same operating system (Windows 7 Professional 32-bit) that  was able to successfully connnect to that network printer and PRINT!!!

  Please, I'm really feeling very bad about this. I hope you could help me out ASAP. TIA.
0
Comment
Question by:0nepiece
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 9

Expert Comment

by:Tomas Valenta
ID: 33529268
If you try to print any error message ?
0
 

Author Comment

by:0nepiece
ID: 33529285
No error messages generated. Network Diagnostic Utility can't detect the printer even though its already on Device and Printers
0
 
LVL 7

Expert Comment

by:Anglo
ID: 33529438
Can you ping or browse to it?  If so check the port settings are pointing to TCP port and correct IP.
0
Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

 
LVL 9

Expert Comment

by:Tomas Valenta
ID: 33529444
Uninstall all software from HP from W7 machine, delete drivers for this printer.
Then create network printer again (after restart W7) and choose some internal
W7 drivers for similar HP printer you will find and test printing.
0
 

Author Comment

by:0nepiece
ID: 33529452
@Anglo: Thank you for your reply. How / Where do I check on them (port and ip)?
0
 
LVL 9

Expert Comment

by:Tomas Valenta
ID: 33529469
you told the printer is connected directly (by USB or paraller port) to Windows XP machine and here is printer sharing, it is right ? THen you are not able to ping or web this printer.
0
 

Author Comment

by:0nepiece
ID: 33538179
@Tominov : I'm currently uninstalling all HP softwares. I already removed the network printer from from the Devices and Printers, so the driver is also removed right? If not, where do I locate the drivers of the network printer and how do I permanently remove driver/drivers of the network printer? Thanks again.
0
 

Accepted Solution

by:
0nepiece earned 0 total points
ID: 33539178
Hi everyone thank you for your inputs. I was able to solve my problem by deleting 2 registry folders related to the HP f735 printer:

  1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86\Drivers\Version-3\PRINTDRIVERNAME

  2. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86\Print Processors


Source: http://forum.soft32.com/windows/Unable-remove-network-er-drivers-ftopict374823.html

After deletion, I restarted the computer then re-added the network printer. Test printed and it works :D
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question