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can't deploy symantec endpoint client through the manager

Posted on 2010-08-26
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Last Modified: 2013-12-09
hello experts,

I've installed the Symantec Endpoint protection manager on this new server. The plan is to migrate all the old symantec clients to new endpoint clients. But first I've tried to test it with a single client. I logged in to the manager and choosed for "search unmanaged clients". I then selected for example pc "knbws036" and tried to deploy my earlier made clientpackage. But unfortunately it gave me the deployment status "failed". I have an ISA 2004 firewall but I don't that's the problem. I can ping the client and I can also deploy the client package when I manually start the "clientremote" application in the C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\ folder. But when I try to do it manually i can choose for manage or unmanaged. Ofcourse I choose for managed. But I can't fill in the adress of the server somewhere. I assume that during the process of creating the package the serveradress is added. When I choose finish the package is deployed and the client installed. But the client doesn't report itself by the management server. Can you please give me some further advise. I don't what to do next. I can't just walk through the office to install the clients manually.

Hope to hear from you soon.

Kind regards,

Len
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Question by:KNBsysteembeheer01
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Expert Comment

by:sasi_kmr
ID: 33529567
stop the symantec service in the client, and copy the SyLink.xml file from the server to the client and paste it in the path(c:\programfiles\symantec\symantec endpoint protection)


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Expert Comment

by:PWMuller
ID: 33529685
We've had the same problem with 1 client in our entire network, afterwards we found out it had to do with SP3 and other updates not installed on that particular machine so a missing update might be the problem?)
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Author Comment

by:KNBsysteembeheer01
ID: 33530055
hi Sasi kmr, the client is now visable in the management console. Thanks for that. But I have to roll this client package out to more dan 60 clients. Can you provide me some instructions on how to do it. I also has SMS installed. I can probably try that as well but I prefer to roll out from the Symantec Manager.
Please advice.
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Accepted Solution

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sasi_kmr earned 500 total points
ID: 33530077
try to install all the 60 clients with symantec Manager.

only a few will have this problem...rest all will be installed correctly..

for the failed clients you have to do as said above..
 
 this is the solution so far given by Symantec.

thanks,
$a$i
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Author Comment

by:KNBsysteembeheer01
ID: 33530195
thanks for helping me out. No it all seems to work. Had some startup problems I guess.
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Author Closing Comment

by:KNBsysteembeheer01
ID: 33530199
Nope.
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