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can't deploy symantec endpoint client through the manager

hello experts,

I've installed the Symantec Endpoint protection manager on this new server. The plan is to migrate all the old symantec clients to new endpoint clients. But first I've tried to test it with a single client. I logged in to the manager and choosed for "search unmanaged clients". I then selected for example pc "knbws036" and tried to deploy my earlier made clientpackage. But unfortunately it gave me the deployment status "failed". I have an ISA 2004 firewall but I don't that's the problem. I can ping the client and I can also deploy the client package when I manually start the "clientremote" application in the C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\ folder. But when I try to do it manually i can choose for manage or unmanaged. Ofcourse I choose for managed. But I can't fill in the adress of the server somewhere. I assume that during the process of creating the package the serveradress is added. When I choose finish the package is deployed and the client installed. But the client doesn't report itself by the management server. Can you please give me some further advise. I don't what to do next. I can't just walk through the office to install the clients manually.

Hope to hear from you soon.

Kind regards,

Len
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KNBsysteembeheer01
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KNBsysteembeheer01
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1 Solution
 
sasi_kmrCommented:
stop the symantec service in the client, and copy the SyLink.xml file from the server to the client and paste it in the path(c:\programfiles\symantec\symantec endpoint protection)


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PWMullerCommented:
We've had the same problem with 1 client in our entire network, afterwards we found out it had to do with SP3 and other updates not installed on that particular machine so a missing update might be the problem?)
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KNBsysteembeheer01Author Commented:
hi Sasi kmr, the client is now visable in the management console. Thanks for that. But I have to roll this client package out to more dan 60 clients. Can you provide me some instructions on how to do it. I also has SMS installed. I can probably try that as well but I prefer to roll out from the Symantec Manager.
Please advice.
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sasi_kmrCommented:
try to install all the 60 clients with symantec Manager.

only a few will have this problem...rest all will be installed correctly..

for the failed clients you have to do as said above..
 
 this is the solution so far given by Symantec.

thanks,
$a$i
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KNBsysteembeheer01Author Commented:
thanks for helping me out. No it all seems to work. Had some startup problems I guess.
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KNBsysteembeheer01Author Commented:
Nope.
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