Solved

can't deploy symantec endpoint client through the manager

Posted on 2010-08-26
6
1,327 Views
Last Modified: 2013-12-09
hello experts,

I've installed the Symantec Endpoint protection manager on this new server. The plan is to migrate all the old symantec clients to new endpoint clients. But first I've tried to test it with a single client. I logged in to the manager and choosed for "search unmanaged clients". I then selected for example pc "knbws036" and tried to deploy my earlier made clientpackage. But unfortunately it gave me the deployment status "failed". I have an ISA 2004 firewall but I don't that's the problem. I can ping the client and I can also deploy the client package when I manually start the "clientremote" application in the C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\ folder. But when I try to do it manually i can choose for manage or unmanaged. Ofcourse I choose for managed. But I can't fill in the adress of the server somewhere. I assume that during the process of creating the package the serveradress is added. When I choose finish the package is deployed and the client installed. But the client doesn't report itself by the management server. Can you please give me some further advise. I don't what to do next. I can't just walk through the office to install the clients manually.

Hope to hear from you soon.

Kind regards,

Len
0
Comment
Question by:KNBsysteembeheer01
  • 3
  • 2
6 Comments
 
LVL 3

Expert Comment

by:sasi_kmr
ID: 33529567
stop the symantec service in the client, and copy the SyLink.xml file from the server to the client and paste it in the path(c:\programfiles\symantec\symantec endpoint protection)


0
 

Expert Comment

by:PWMuller
ID: 33529685
We've had the same problem with 1 client in our entire network, afterwards we found out it had to do with SP3 and other updates not installed on that particular machine so a missing update might be the problem?)
0
 

Author Comment

by:KNBsysteembeheer01
ID: 33530055
hi Sasi kmr, the client is now visable in the management console. Thanks for that. But I have to roll this client package out to more dan 60 clients. Can you provide me some instructions on how to do it. I also has SMS installed. I can probably try that as well but I prefer to roll out from the Symantec Manager.
Please advice.
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 
LVL 3

Accepted Solution

by:
sasi_kmr earned 500 total points
ID: 33530077
try to install all the 60 clients with symantec Manager.

only a few will have this problem...rest all will be installed correctly..

for the failed clients you have to do as said above..
 
 this is the solution so far given by Symantec.

thanks,
$a$i
0
 

Author Comment

by:KNBsysteembeheer01
ID: 33530195
thanks for helping me out. No it all seems to work. Had some startup problems I guess.
0
 

Author Closing Comment

by:KNBsysteembeheer01
ID: 33530199
Nope.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As more computers now shipped with 64-bit version of Windows, more users are now using this Operating System.  So it's important to be aware how some 32-bit diagnostic tool works on these systems, so we know what to expect when analyzing the logs an…
PREFACE The purpose of this guide is to explain what the SEPC Status Utility is and how it works. I have written the utility using AutoIt and have included the source code for your review. You are welcome to modify the code to your liking, but I wi…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Many functions in Excel can make decisions. The most simple of these is the IF function: it returns a value depending on whether a condition you describe is true or false. Once you get the hang of using the IF function, you will find it easier to us…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now