Unable to select printer in Word 2007
Posted on 2010-08-26
Hi all, I've done some research and I've not been able to find anything relevant, although I have tried some of the similar solutions around about.
I have a client on a Windows 2003 domain, running an XP workstation, with Office 2007 small business installed. Recently they found that they were unable to select the usual network printer in Word. Several other users in the building have identical setups and can print fine. Also the user can print to that printer from all other applications, including the rest of the Office suite.
I struggled with all the usual things like updating printer drivers etc. and still nothing would allow the printer (or any printer) to be selected in Word. Sometimes it would crash the application completely.
I've run diagnostics. Eventually we hit such a brick wall with this I took the PC and rebuilt it: Windows OS complete reinstall.
I found the problem recurred on the rebuilt machine so in desperation I created a new user, shifting the user's existing exchange mailbox to the new account and making the documents available.
The. Same. Thing. Happened. Word and Word alone, when you go to print has nothing selected in the printer dialog. Click the drop down, select the required printer and again: nothing.
Rolling the computer back to an early restore point (i.e. before they logged in) fixes the problem for about two minutes, then the issue crops up again. The user has done nothing more provacative than start a new document and attempt to print.
Any ideas? I've tried registry cleaners, malware scans etc. but nothing has come up.