Recommendation for a new IP phone system needed
Posted on 2010-08-26
My company is looking to get a new phone system. We have around 40 employees. All employees have desk phones and we have several other common area phones (Conference rooms, lunch room, etc.). We need around 50 extensions total. We also would need several analog extensions (we have 2 analog polycom conference phones and a couple of fax machines). Currently we use an old Vodavi PBX. We have 1 PRI line and several POTS lines coming into the building. We are also only in one location.
I have looked into some asterisk based systems, and some online hosted systems. I also hear good things about Cisco's UC500 series. I do not have telephony experience, so we would either need to go with the online system, or get a vendor to set it up.
Our needs: Auto-attendant, call routing, multiply Toll Free numbers directed to the different auto-attendants, multiple blast(hunt) groups, detailed call/extension reporting, voice mail to email
Our wants: Presence, call recording, voice conferencing, mobile/smart phone integration
Obviously, these days, cost is a major factor, but we need something robust and stable and would pay a little more for that, rather than having something on the cheap that we have to fix continually.
Does anyone have any good recommendations that they are using? What are the pros/cons of using these systems? What range can I expect to pay for that solution?