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Exchange 2010 Backup from ARCserve 15.0

Posted on 2010-08-26
Medium Priority
Last Modified: 2012-05-10
I'm using ARCserve 15.0 to backup a Microsoft Exchange 2010 server and sometimes (and only sometimes) I receive the following errors and warnings:

 * E3577 Cannot find DB on Exchange server. ( DB  = *, server = SERVER_NAME )
 * W2238 Unable to add item SERVER_NAME into the data source list. (EC=1)

I didn't find the documentation for those errors and as I said, sometimes the backup jobs ends succesfully without any errors or warnings.

Can anybody help me, please?
Question by:GustavoK
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LVL 26

Accepted Solution

Tony J earned 1500 total points
ID: 33531209
Known issue - check out their support site:

Which says:

Problem Document

Browse of Exchange 2010 works fine and is able to show databases - but
backups at db and doc level fail with the errors:
AE9603 Agent is not able to enumerate the storage group,  database or mailbox
E3577 Cannot find DB on Exchange server. ( DB  = *, server = XXXXX )

Fix T31A554 is available through CA Support to address this problem.

Author Closing Comment

ID: 33617957
I couldn't solve my problem, but apparently it is a bug.

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