T7316E - Phone Rings once every time call comes into the building
Posted on 2010-08-26
This is considered a very frustrating item to our assistant controller, which trickles down to a very frustrating item for me to hear about ;)...We currently have the Nortel Norstar system at our location. Every phone is a t7316e Model. We currently have 12 lines coming into the building, and every time a call comes in, the assistant controller's phone rings one single time.
I have already tried the following:
1. Copying the phone settings from a phone where this is not occurring.
2. Switching out the phone
I know it has to be programmed into the phone specifically (As opposed to the line), due to the fact that when I took my phone and plugged it into the same socket, it did not ring the one time.
Please help! I am sure it is an easy fix, but my MIS degree doesn't cover phone issues....