Windows Live Messenger & Yahoo Messenger problems - Fauling module MSVCR71.dll
One of my customer's is having a problem with their HP laptop. He had Windows Vista Ultimate 64-bit and upgraded to Windows 7 Ultimate 64-bit and started having some problems after that.
Firstly, he wants to use Yahoo messenger and it will not function properly. The program installs and uninstalls without an issue. You can plug in his username and password into YMessenger and start to sign in, but then Yahoo Messenger crashes with a "...has closed this program" message. Reinstallation doesn't fix this issue. He was also having this issue before he upgraded from Vista to 7.
Next, he uses Windows Live Messenger and it has issues as well. He is having to login twice from the add-on for his Microsoft Outlook Connector. Also, the messenger will randomly crash. When attempting to reinstall, it errors out and won't fully uninstall.
Both issues keep showing a "Faulting module MSVCR71.dll" error. I have attempted reinstallation of the software, ran anti-malware scans, ran "sfc /scannow" to check the system files, and several other possible fixes that I found via Google, but so far, nothing has been able to fix it. I really would like to fix it for him without having to do a full Windows 7 reinstallation since most of his other programs are working just fine.
Any help is appreciated.
Firstly, he wants to use Yahoo messenger and it will not function properly. The program installs and uninstalls without an issue. You can plug in his username and password into YMessenger and start to sign in, but then Yahoo Messenger crashes with a "...has closed this program" message. Reinstallation doesn't fix this issue. He was also having this issue before he upgraded from Vista to 7.
Next, he uses Windows Live Messenger and it has issues as well. He is having to login twice from the add-on for his Microsoft Outlook Connector. Also, the messenger will randomly crash. When attempting to reinstall, it errors out and won't fully uninstall.
Both issues keep showing a "Faulting module MSVCR71.dll" error. I have attempted reinstallation of the software, ran anti-malware scans, ran "sfc /scannow" to check the system files, and several other possible fixes that I found via Google, but so far, nothing has been able to fix it. I really would like to fix it for him without having to do a full Windows 7 reinstallation since most of his other programs are working just fine.
Any help is appreciated.
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Thanks for the feedback. I haven't had a chance to try any of these suggestions yet, but will be doing that tomorrow morning. I'll submit a new post after we try your suggestions.
Delete is ok with me
cheers
cheers
You may; though, have an impossible problem as doing an O/S upgrade after you have a problem can often make it impossible to fix. If the above doesn't make real changes, uninstall it, Yahoo Messenger, and Windows Live Messenger (you may need to find manual uninstall instructions). Then run a registry cleaner such as the one in CCleaner Slim ( http://majorgeeks.com/CCleaner_Slim_No_Yahoo_Toolbar_English_d4191.html ) followed by reinstalls of the latest versions of Yahoo and WL Messengers.