Solved

BES + "Mailbox could not find original message..."

Posted on 2010-08-26
4
1,224 Views
Last Modified: 2012-05-10
I have a user on our network (1 of about 30) that is having an issue where they intermittently receive a red X when sending / forwarding or replying to an email on their company isssued blackberry.

The message they receive is this

"Mailbox couldn't find original message, if forwarding or replying please resend the message.".

I've read that this is is usually a result of a user replying or forwarding a message where the original was deleted or filed in a separate folder, but this is not the case as this problem occurs even when the user creates an email (and they have confirmed that when they reply to an email they haven't deleted the original).

Pertinent information
--------------------------
- BES 4.1
- Blackberry Curve 8520
- only user receiving this error
- if the user "re-sends" the email then it will successfully go through
- Nothing is logged in my event viewer of the BES server for this instance

Troubleshooting I've tried so far
--------------------------
- Battery Pull
- Re-sync w/ BES
- Wiped hand-held, deleted user from BES (and device info), re-synced
- updated phone OS

Any advice in this matter would be appreciated.
0
Comment
Question by:skyriac
  • 3
4 Comments
 

Expert Comment

by:Netopsprime
ID: 33534606
Is the Desktop Manager installed?  If so, make sure that it was not installed with the Desktop Redirector option.  Is the user over their mailbox limit?  Are they using multiple email accounts on their Blackberry?  If using multiple email accounts, make sure that the BES one is the default.
0
 

Author Comment

by:skyriac
ID: 33535258
Desktop Manager is not installed, the user has no mailbox limit and as far as I know they only have 1 email account associated with their work blackberry (as they have a personal blackberry as well).
0
 

Accepted Solution

by:
skyriac earned 0 total points
ID: 33994568
This looks to have been a hardware problem.

Thanks for the input.
0
 

Author Closing Comment

by:skyriac
ID: 34026882
Hardware issue. Problem was resolved with new device.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
Find out what you should include to make the best professional email signature for your organization.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
how to add IIS SMTP to handle application/Scanner relays into office 365.

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now