Solved

BES + "Mailbox could not find original message..."

Posted on 2010-08-26
4
1,228 Views
Last Modified: 2012-05-10
I have a user on our network (1 of about 30) that is having an issue where they intermittently receive a red X when sending / forwarding or replying to an email on their company isssued blackberry.

The message they receive is this

"Mailbox couldn't find original message, if forwarding or replying please resend the message.".

I've read that this is is usually a result of a user replying or forwarding a message where the original was deleted or filed in a separate folder, but this is not the case as this problem occurs even when the user creates an email (and they have confirmed that when they reply to an email they haven't deleted the original).

Pertinent information
--------------------------
- BES 4.1
- Blackberry Curve 8520
- only user receiving this error
- if the user "re-sends" the email then it will successfully go through
- Nothing is logged in my event viewer of the BES server for this instance

Troubleshooting I've tried so far
--------------------------
- Battery Pull
- Re-sync w/ BES
- Wiped hand-held, deleted user from BES (and device info), re-synced
- updated phone OS

Any advice in this matter would be appreciated.
0
Comment
Question by:skyriac
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 

Expert Comment

by:Netopsprime
ID: 33534606
Is the Desktop Manager installed?  If so, make sure that it was not installed with the Desktop Redirector option.  Is the user over their mailbox limit?  Are they using multiple email accounts on their Blackberry?  If using multiple email accounts, make sure that the BES one is the default.
0
 

Author Comment

by:skyriac
ID: 33535258
Desktop Manager is not installed, the user has no mailbox limit and as far as I know they only have 1 email account associated with their work blackberry (as they have a personal blackberry as well).
0
 

Accepted Solution

by:
skyriac earned 0 total points
ID: 33994568
This looks to have been a hardware problem.

Thanks for the input.
0
 

Author Closing Comment

by:skyriac
ID: 34026882
Hardware issue. Problem was resolved with new device.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates‚Ķ
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question