I have a user on our network (1 of about 30) that is having an issue where they intermittently receive a red X when sending / forwarding or replying to an email on their company isssued blackberry.
The message they receive is this
"Mailbox couldn't find original message, if forwarding or replying please resend the message.".
I've read that this is is usually a result of a user replying or forwarding a message where the original was deleted or filed in a separate folder, but this is not the case as this problem occurs even when the user creates an email (and they have confirmed that when they reply to an email they haven't deleted the original).
- BES 4.1
- Blackberry Curve 8520
- only user receiving this error
- if the user "re-sends" the email then it will successfully go through
- Nothing is logged in my event viewer of the BES server for this instance
Troubleshooting I've tried so far
- Battery Pull
- Re-sync w/ BES
- Wiped hand-held, deleted user from BES (and device info), re-synced
- updated phone OS
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