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Occasionally have a BSOD 0x0000003B in Windows 7 64 Bit

Posted on 2010-08-26
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Last Modified: 2012-05-10
Hi
Occasionally have a BSOD 0x0000003B in Windows 7 64 Bit, this week it has happened twice, on 3 different machines. They are all Dell Latitude E6410's running Win 7 64 bit. I have more units to deploy but was wondering what this error is, I have had a look on google and they seem to say something about the memory but I dont see how all the units could be faulty

Any ideas why this is happening?

Thankyou in advance
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Question by:RPUKsupport
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5 Comments
 
LVL 22

Expert Comment

by:optoma
ID: 33533494
Hi, vcan you upload three minidump files
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LVL 8

Assisted Solution

by:Chetan Khurana
Chetan Khurana earned 2000 total points
ID: 33635143
Hi,

Please check the drivers for the mother board and the Video graphics card.

If possible re-install the drivers for the Dell Latitude E6410 from the DELL site.

It could be that a driver or system application may be in-compatible with your anti-virus or the firewall (if any).

Try disabling these and using the systems.
 
Please post details of what you have installed on the system

Post back the results.
C
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Accepted Solution

by:
RPUKsupport earned 0 total points
ID: 33670363
I actually found the solution to this, turns out it was the webcam driver causing the fault, and when the software is loaded on the taskbar in memory occasionally it causes BSOD perhaps 1 or 2 times a day.
Dell do not have a new driver for this out yet so all i have done for now is to disable the webcam software from loading automatically when windows starts and this appears to be ok so far
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LVL 8

Expert Comment

by:Chetan Khurana
ID: 33680123
RPUKsupport:
Please refer my reply above, I had stated faulty drivers as a reason. If the posted comment pointed you in the right direction, kindly acknowledge the same. Thanks.
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