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Mail disappearing from Windows mobile device

Posted on 2010-08-26
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Last Modified: 2013-12-05
I have an HTC Touch Pro 2 running Windows Mobile 6.5.  I use Exchange active sync to get my mail from a Windows SBS 2003 server.  I have this wierd situation where email will just disappear from my phone, even though it is still in my inbox on the server.  Here is an example, I get an email, it comes to my phone (the mail always comes, its not a case of it not showing up at all)  later that day when I check my inbox on the phone, it says I have 15 emails, but in my inbox on the server I have 18; 3 just disappear from the phone, like I deleted them even thopugh I didn't.  If I drag the missing emails out of my inbox to a different folder on my work computer, and then put them back, they show up on the phone again.  This is getting very annoying, has anyone else seen this?

Thanks.
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Question by:tmckinney01
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Expert Comment

by:Bordeaux0113
ID: 33532491
When did this start happening?  Did you have this problem from the start?  Or just recently?
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by:Bordeaux0113
ID: 33532497
Also, does it keep redownloading the old emails again from the server after they are already on your phone?
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Author Comment

by:tmckinney01
ID: 33532540
I have had the phone for about 6 months, and I believe it has been an issue right form the start.  As for your second question, I'm not sure what you mean: it uses Exchange Active Sync to syncronize my inbox.
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by:Bordeaux0113
ID: 33532632
Oh...I heard of some people having an issue as well where it would always request to get the emails (every single one) from the server...pretty strange.
So once you have moved it into another folder, it will appear for a while and then disappear later once you have moved them back into the inbox?
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Author Comment

by:tmckinney01
ID: 33532762
No, here is the sequence of events:

1) email comes in, and copy syncs to my phone (I never miss any mail, it always comes through initially)
2) after email has been on my phone inbox for a while it suddenly disapears, as though I deleted it, even though I didn't.
3) the missing mail is still in my Exchange inbox
4) if I move that particular email out of my inbox to antoher folder and then back again (this is done on my work PC), it re-syncs to my phone.  
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by:Bordeaux0113
ID: 33532984
Hmm...
My one colleague said he had a similar problem and to try RoadSync2.0.
I am going to request attention for this post so that we can find a better solution if this does not work...
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Author Comment

by:tmckinney01
ID: 33533032
I don't think Roadsync works on Windows mobile?
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Accepted Solution

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tmckinney01 earned 0 total points
ID: 33878738
The only way to get around this is to move all the mail out of the inbox on my PC, run a manual sync on my phone, put all the mail back in the inbox on my PC and manually sync again.
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