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Business Automation/CRM Software for Contractors/Plumbers etc? What is available out there?

Good Morning.

A large Plumbing client of mine uses Wintac 2010 which is a piece of software that tracks customers, calls, trouble-tickets,  inventory, work schedules, property addresses, accounting. This software however, is made in ACCESS 2002 and the database gets corrupted on a monthly or quarterly basis which requires the Intac to repair the DB file and puts an end to productivity and halts the company.

 Backup will partially solve this issue but I'm looking for a SIMILAR product that can track all the above type of data but that's built on a more serious database platform such as SQL Server where the chance for corruption will be less.

Anyone know if Microsoft Dynamics can do most of this?

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Feridun KadirPrincipal ConsultantCommented:
Microsoft Dynamics isn't a product but a brand name for a range of products.

The range includes Dynamics CRM, Dynamics GP, Dynamics NAV and Dynamics AX.

The CRM product will track customers, calls, trouble-tickets and other record types but it is not an accounting package.  The GP, NAV and AX products are accounting/ERP systems. Implementing these is not a small exercise.

You should speak to a local Dynamics partner for more detailed advise.
kajbjoAuthor Commented:
Yes I realise this. I think Microsoft Dynamics EP would do most of what I needed according to the chat I had with one of their business people. It's a pricey alternative.. but does anyone know a good slightly SMALLER alternative?


We have a product called next level (developed in-house) that is web-based and sits on an sql database.
It would track most of what your client is looking for, and what is not currently present could be added quickly.
Would be happy to discuss a licensing arrangement for your client.

Mildura IT

kajbjoAuthor Commented:
Found a "Better solution" but not as over-powered as some of these for this small client. It's also specifically tailored for their type of business in mind already (without extra work).

It's called Acowin with the Acotruck addon. We'll probably be going with that for now.

Thanks for all the help.
kajbjoAuthor Commented:
Found Acowin product that needs less tailoring for this type of business.
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