After server reboot, services forget their logon credentials

Posted on 2010-08-26
Last Modified: 2012-05-10
We have quite a few clients with a wide array of servers and configurations. However, 2 servers at 2 completely different customers' offices have 1 thing in common: They are both Server 2003 SP2 and whenever they reboot, the service accounts (besadmin in particular, but other service accounts are affected as well) do not have their credentials saved and therefore the services do not start, unless I manually set the passwords and then manually start the services, which is very annoying.

One is an SBS 2003 server with all the recent updates (sp2, etc) with BESX 5.0, and the other is a Server 2003 server with all the recent updates and BPS 4.1. Both use services accounts that have no expiration on the passwords, and nothing else that should prohibit the services from automatically starting up.

Although there is a blackberry server on both servers, there are other services that are run that i have to manually set the passwords for as well and start the services.
Question by:ltechsolutions
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LVL 31

Expert Comment

by:Justin Owens
ID: 33540979
Is it just the BESAdmin account on those two servers which errors out, or are multiple accounts involved?

Author Comment

ID: 33542272
on the SBS 2003 server, the cloudmark admin service account also forgets its credentials, for the "vanilla" server 2003 server, there is a backupexec service and corresponding service account, however those services are set to disable as backupexec isn't used on the server for now, so BES is the only service that runs with non-system/network service accounts.

Author Comment

ID: 33599734
LVL 31

Accepted Solution

Justin Owens earned 500 total points
ID: 33616809
Do you see anything in the Logs when this happens to show if there is some consistency in time of day, time intervals between errors, etc. or which shows specific error numbers logged when it happens?
LVL 31

Expert Comment

by:Justin Owens
ID: 34403626

I appreciate you awarding me points for you Question.  I need to ask you, though: in what way did my Answer help you resolve the issue?  It doesn't really seem like it should be credited as an Answer.


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