After server reboot, services forget their logon credentials

Posted on 2010-08-26
Last Modified: 2012-05-10
We have quite a few clients with a wide array of servers and configurations. However, 2 servers at 2 completely different customers' offices have 1 thing in common: They are both Server 2003 SP2 and whenever they reboot, the service accounts (besadmin in particular, but other service accounts are affected as well) do not have their credentials saved and therefore the services do not start, unless I manually set the passwords and then manually start the services, which is very annoying.

One is an SBS 2003 server with all the recent updates (sp2, etc) with BESX 5.0, and the other is a Server 2003 server with all the recent updates and BPS 4.1. Both use services accounts that have no expiration on the passwords, and nothing else that should prohibit the services from automatically starting up.

Although there is a blackberry server on both servers, there are other services that are run that i have to manually set the passwords for as well and start the services.
Question by:ltechsolutions
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 31

Expert Comment

by:Justin Owens
ID: 33540979
Is it just the BESAdmin account on those two servers which errors out, or are multiple accounts involved?

Author Comment

ID: 33542272
on the SBS 2003 server, the cloudmark admin service account also forgets its credentials, for the "vanilla" server 2003 server, there is a backupexec service and corresponding service account, however those services are set to disable as backupexec isn't used on the server for now, so BES is the only service that runs with non-system/network service accounts.

Author Comment

ID: 33599734
LVL 31

Accepted Solution

Justin Owens earned 500 total points
ID: 33616809
Do you see anything in the Logs when this happens to show if there is some consistency in time of day, time intervals between errors, etc. or which shows specific error numbers logged when it happens?
LVL 31

Expert Comment

by:Justin Owens
ID: 34403626

I appreciate you awarding me points for you Question.  I need to ask you, though: in what way did my Answer help you resolve the issue?  It doesn't really seem like it should be credited as an Answer.


Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

I guess it is not common knowledge to most Wintel engineers/administrators: If you have an SNMP-based monitoring system in your environment (and it's common to have SNMP or Syslog) it's reasonably easy to enable monitoring of the Windows Event logs,…
This may not be a text book method to resolve VSS backup issues but it seemed to have worked on few of the Windows 2003 servers we had issues while performing a Volume Shadow Copy backup. If you have issues while performing a shadow copy backup usin…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit If you want to manage em…
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question