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Microsoft Word Error:  "This file could not be found."

Posted on 2010-08-26
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Last Modified: 2012-05-10
Office 2007, updated with all Service Packs and patches.  All other file extensions open fine with exception of ".doc".  When opening a .doc file, (for example, "sample.doc"), I get error message that states "The command cannot be performed because a dialog box is open."  Click OK, and dialog box behind it states "The file could not be found. (C:\Documents.doc)".  Click OK and new box says: "This file could not be found.  (C:\Documents and Settings\...\and.doc)".  Click OK and new box says: "The directory name is not valid. (C:\Documents and Settings\...\sample.doc)."  Click OK and document finally opens.  

Can someone help resolve this issue?
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Question by:ksuchy
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Accepted Solution

by:
SkydiverFL earned 250 total points
ID: 33533199
My first thought is resetting the file association.  Right-click on the file, select "Open With" and select Microsoft Word.  At the bottom of the screen will be a box that says, "Always open with this...".  Ensure that check box is selected before opening the file.

If the path is getting altered (looked as if it was from your example) there may be something else intercepting the file... maybe a virus checker or, more likely, a plug-in within Word.  I would also look for any plug-ins and remove/disable them.
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Author Comment

by:ksuchy
ID: 33533339
File association is set to Microsoft Office Word and box is checked for "Always use the selected program to open this kind of file,"so that isn't my problem.

Symantec Endpoing Protection has the latest updates and finds no virus.

As for Add-ins, I have no Word add-ins, but do have three active application  COM Add-ins:   (Acrobat PDFMaker Office COM addin, Office Genuine Advantage Add-in, Person Name(Outlook e-mail recipients)).  
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Assisted Solution

by:i46angel
i46angel earned 250 total points
ID: 33533356
From http://support.microsoft.com/kb/827732
This problem may occur if you have a Word template in your Startup folder that contains an autoexec macro that opens a dialog box. Back to the top WORKAROUND Method 1: Open in WordTo open the document directly in Word, follow these steps.... Method 1: Open in Word To open the document directly in Word, follow these steps.

Word 2007 Start Word 2007. Click the Microsoft Office Button, and then click Open. In the Open dialog box, click the document that you want, and then click Open.
Word 2003 Start Word 2003. On the File menu, click Open. In the Open dialog box, select the document that you want, and then click Open.
Back to the top Method 2: Remove the Template from Your Startup Folder To remove a template from your startup folder, follow these steps.
Word 2007 Exit Word 2007. Click Start, point to Programs, point to Accessories, and then click Windows Explorer. Locate one of the following folders: C:\Documents and Settings\username\Application Data\Microsoft\Word\STARTUP

Note In Windows Vista, locate the folder C:\Users\username\AppData\Roaming\Microsoft\Word\STARTUP C:\Program Files\Microsoft Office\OFFICE12\STARTUP
Double-click the Startup folder to open it. In the right Windows Explorer pane, click to select the template that you want to remove, and then press DELETE.
Word 2003 Quit Word 2003. Click Start, point to Programs, point to Accessories, and then click Windows Explorer. Locate one of the following folders: C:\Documents and Settings\username\Application Data\Microsoft\Word\Startup

Note In Windows Vista, locate the folder C:\Users\username\AppData\Roaming\Microsoft\Word\STARTUP C:\Program Files\Microsoft Office\Office11\Startup folder
Double-click the Startup folder to open it. In the right Windows Explorer pane, click to select the template that you want to remove, and then press the DELETE key.
Back to the top
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Author Closing Comment

by:ksuchy
ID: 33533927
I'm providing a grade of "B" simply because the posted solutions were not the ultimate cure.  However, the solutions were helpful and could be to others.
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Author Comment

by:ksuchy
ID: 33533942
So sorry .... I meant to add to this but it didn't post.

Thank you both for your thoughts.  I did something I should have done before posting this issue to Expert's Exchange, and it solved the problem.  I ran Microsoft Office Diagnostics (which found one error in my installation files) and it cured the issue immediately.

Thanks again!
ksuchy
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