Solved

Windows XP Pro SP3 keeps crashing and restarting, because of csrss

Posted on 2010-08-26
8
411 Views
Last Modified: 2012-05-10
Hello,

I have WinDbg on my system and I'm able read minidump files however I'm not sure how to correct this one, All I know from the read from the minidump file is that the cause is csrss and I cannot interpret the rest. I am attaching the dump file and hopefully someone can guide me to resolving this issue

Thanks in advance.
Mini082510-01.dmp
0
Comment
Question by:rbonds
8 Comments
 
LVL 3

Accepted Solution

by:
Shaun earned 500 total points
ID: 33533710
Do you Have Anti-Virus installed ? Can you try disabling it and reboot?

Your dump indicates I/O error, has there been any power surge? May be a complete Memory dump could help
0
 

Author Comment

by:rbonds
ID: 33533800
Yes, Symantec Endpoint Protection is on the laptop. However, the user says the laptop sometimes reboots when idle and I was able to retrieve the dump file and load it up in WinDbg on my laptop. I will check if there was a powersurge but he says that this been happening every 4 days or so. There where about 20 Dump files in the mini dump folder and I just retrieved the latest one which was from yesterday.
0
 
LVL 18

Expert Comment

by:Cluskitt
ID: 33533881
Turn off the automatic reset, and turn on the full dump. It would help us to help you :)
0
Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

 
LVL 22

Expert Comment

by:optoma
ID: 33536125
Could be a virus
Run TdssKiller and Hitmanpro.
http://support.kaspersky.com/viruses/solutions?qid=208280684
http://www.surfright.nl/en/hitmanpro

If still having issue run Combofix and post log here
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
0
 

Author Comment

by:rbonds
ID: 33568209
Sorry guys I was away for a couple of days. I'm on the laptop now and I removed symantec endpoint protection and installed kaspersky from one of my servers. I turned off auto reset and enabled full dump log, just in case the laptop BSOD again we can capture more data detail about the issue. I haven't tried the virus url's above from "optoma" but will give it a shot if all else fails with my recent changes.  I will keep you guys posted thanks for the help.
0
 

Author Comment

by:rbonds
ID: 33720736
I haven't had the issue any more every since I removed the symantec endpoint protection....So I assume it was something wrong with the SEP. I will reward bvvjagan: the points being that he suggested disabling the AV....Thanks for the support
0
 

Author Closing Comment

by:rbonds
ID: 33720739
Disabling and uninstalling AV seemed to work
0
 
LVL 3

Expert Comment

by:Shaun
ID: 33722590
Thanks mate!
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
C Drive Read / Write 10 136
Remove Remaining XP devices from the environment. 12 76
XP Install woes 17 111
Explanation of install files for Windows XP devices 3 103
Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
There are 2 things you must have in order to connect to the internet behind a router, The "Gateway IP" of the router, which is usually something like 192.168.xxx.1, I've seen routers with default values of: 192.168.0.1, 192.168.1.1, 192.168.11.1, …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question