Solved

Backup Exec 12.5 reverted back to Evaluation Mode

Posted on 2010-08-26
4
1,249 Views
Last Modified: 2013-12-01
Backup Exec 12.5 SBS on an SBS 2003 server.  I have updated Backup Exec to Service Pack 4 and after doing so, Backup Exec shows as if it is Evaluation Mode.  I launched the "Install Options and License Keys on this Media Server" wizard to re-input my license keys, but the "Additional Options" radio button is grayed out.  The only options available are Repair or Remove.  

Has anyone else run into this and gotten it repaired.
0
Comment
Question by:pgerard
  • 2
4 Comments
 
LVL 24

Expert Comment

by:Mike Thomas
ID: 33536457
You need to check your licensing, are you licensed for 12.5? or just 12.0? check with symantec, you will have a support with them if you have legit licensing.
0
 
LVL 3

Author Comment

by:pgerard
ID: 33536479
I know that the license was valid for 12.5.  I guess I'll just have to call Symantec support then.  I was trying to avoid that.
0
 
LVL 23

Expert Comment

by:Iamthecreator
ID: 33556459
Seems to be a known issue.Please contact Symantec for further investigation and assistance .

Unable to install any License Keys or add any options through the installation  wizard as the "Additional Options" menu is grayed out in Backup Exec for Windows  Servers
http://support.veritas.com/docs/319043
0
 
LVL 3

Accepted Solution

by:
pgerard earned 0 total points
ID: 33664783
Wound up having to backup Backup Exec Catalogs and databases.  I then completely uninstalled Backup Exec and rebooted the server.  After the reboot, I reinstalled Backup Exec and then restored the catalogs and data.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We planned to use NetApp's SnapManager for Exchange (SME) to make three snapshots a day for quick recovery. Additional we planned to use Symantec NetBackup7 to backup to tape media for disaster recovery. We followed the best practice guide from NetA…
VM backups can be lost due to a number of reasons: accidental backup deletion, backup file corruption, disk failure, lost or stolen hardware, malicious attack, or due to some other undesired and unpredicted event. Thus, having more than one copy of …
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now