• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1285
  • Last Modified:

Backup Exec 12.5 reverted back to Evaluation Mode

Backup Exec 12.5 SBS on an SBS 2003 server.  I have updated Backup Exec to Service Pack 4 and after doing so, Backup Exec shows as if it is Evaluation Mode.  I launched the "Install Options and License Keys on this Media Server" wizard to re-input my license keys, but the "Additional Options" radio button is grayed out.  The only options available are Repair or Remove.  

Has anyone else run into this and gotten it repaired.
0
pgerard
Asked:
pgerard
  • 2
1 Solution
 
Mike ThomasConsultantCommented:
You need to check your licensing, are you licensed for 12.5? or just 12.0? check with symantec, you will have a support with them if you have legit licensing.
0
 
pgerardAuthor Commented:
I know that the license was valid for 12.5.  I guess I'll just have to call Symantec support then.  I was trying to avoid that.
0
 
Iamthecreator OMAdministrateur Systeme et ReseauxCommented:
Seems to be a known issue.Please contact Symantec for further investigation and assistance .

Unable to install any License Keys or add any options through the installation  wizard as the "Additional Options" menu is grayed out in Backup Exec for Windows  Servers
http://support.veritas.com/docs/319043
0
 
pgerardAuthor Commented:
Wound up having to backup Backup Exec Catalogs and databases.  I then completely uninstalled Backup Exec and rebooted the server.  After the reboot, I reinstalled Backup Exec and then restored the catalogs and data.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: CompTIA Healthcare IT Tech

This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now