Solved

Backup Exec 12.5 reverted back to Evaluation Mode

Posted on 2010-08-26
4
1,260 Views
Last Modified: 2013-12-01
Backup Exec 12.5 SBS on an SBS 2003 server.  I have updated Backup Exec to Service Pack 4 and after doing so, Backup Exec shows as if it is Evaluation Mode.  I launched the "Install Options and License Keys on this Media Server" wizard to re-input my license keys, but the "Additional Options" radio button is grayed out.  The only options available are Repair or Remove.  

Has anyone else run into this and gotten it repaired.
0
Comment
Question by:pgerard
  • 2
4 Comments
 
LVL 24

Expert Comment

by:Mike Thomas
ID: 33536457
You need to check your licensing, are you licensed for 12.5? or just 12.0? check with symantec, you will have a support with them if you have legit licensing.
0
 
LVL 3

Author Comment

by:pgerard
ID: 33536479
I know that the license was valid for 12.5.  I guess I'll just have to call Symantec support then.  I was trying to avoid that.
0
 
LVL 23

Expert Comment

by:Rahul Misra
ID: 33556459
Seems to be a known issue.Please contact Symantec for further investigation and assistance .

Unable to install any License Keys or add any options through the installation  wizard as the "Additional Options" menu is grayed out in Backup Exec for Windows  Servers
http://support.veritas.com/docs/319043
0
 
LVL 3

Accepted Solution

by:
pgerard earned 0 total points
ID: 33664783
Wound up having to backup Backup Exec Catalogs and databases.  I then completely uninstalled Backup Exec and rebooted the server.  After the reboot, I reinstalled Backup Exec and then restored the catalogs and data.
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Workplace bullying has increased with the use of email and social media. Retain evidence of this with email archiving to protect your employees.
The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

838 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question