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Backup Exec 12.5 reverted back to Evaluation Mode

Posted on 2010-08-26
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Last Modified: 2013-12-01
Backup Exec 12.5 SBS on an SBS 2003 server.  I have updated Backup Exec to Service Pack 4 and after doing so, Backup Exec shows as if it is Evaluation Mode.  I launched the "Install Options and License Keys on this Media Server" wizard to re-input my license keys, but the "Additional Options" radio button is grayed out.  The only options available are Repair or Remove.  

Has anyone else run into this and gotten it repaired.
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Question by:pgerard
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4 Comments
 
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Expert Comment

by:Mike Thomas
ID: 33536457
You need to check your licensing, are you licensed for 12.5? or just 12.0? check with symantec, you will have a support with them if you have legit licensing.
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by:pgerard
ID: 33536479
I know that the license was valid for 12.5.  I guess I'll just have to call Symantec support then.  I was trying to avoid that.
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LVL 23

Expert Comment

by:Rahul Misra
ID: 33556459
Seems to be a known issue.Please contact Symantec for further investigation and assistance .

Unable to install any License Keys or add any options through the installation  wizard as the "Additional Options" menu is grayed out in Backup Exec for Windows  Servers
http://support.veritas.com/docs/319043
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Accepted Solution

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pgerard earned 0 total points
ID: 33664783
Wound up having to backup Backup Exec Catalogs and databases.  I then completely uninstalled Backup Exec and rebooted the server.  After the reboot, I reinstalled Backup Exec and then restored the catalogs and data.
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