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Adobe Acrobat error message on terminal server when non-adminstrators launch application

I have Adobe Acrobat 3D (version 7) installed on a Microsoft Windows 2003 Standard terminal server. The application has been properly activated. Everything works perfectly when a user with administrator privileges launches the application. But when a user with less than administrator privilieges tries to open a PDF file, it initially opens then they get an error message indicating a DLL error then Adobe closes. I have tried editing the registry under My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Adobe and right clicking on the Adobe header and changing permissions to allow Everyone full control as indicated in a Google search to no avail. I have also changed all menu entries for Adobe to Everyone full control as well as the Adobe PDF printer to Everyone full control. The problem persists.

Can anyone please help? Thanks.
Adobe-error-message.doc

canadianit

I've experienced this issue when trying to use a non volume license of Acrobat in a TS environment. Nowhere did it state it wasn't from a volume licence on the install but that's what it was.

Issue #1123402: Any Acrobat product with activation (for example, Acrobat Tryout Version or Acrobat Retail) will not work in a Citrix or WTS environment. You must use a copy of the licensed Acrobat product (which does not contain activation) in a Citrix or WTS environment.

Source:
http://www.adobe.com/devnet/acrobat/pdfs/WTS.pdf

canadianit

BTW, the issue# doesn't say anything about non admins, but in my case I had the exact same symptoms as all the testing just happened to be done with admin users, we never thought twice during testing before rollout.

StevePimer

ASKER

Well that just burns my toast. We have legitimate licenses for individual PC's that we properly transfer to the Terminal Server and they won't work on anything other than a user with admistrator rights. Does anyone have a workaround since this could prove very costly to purchase a volume license? All we're doing is migrating remote users who now log into an individual desktop PC onto a Windows 2003 terminal server instead so that we can cut down on future costs and make administration much easier.

canadianit

I'm not some licensing guru but I believe you could always do what you're intending to do, after purchasing 1 volume license.

StevePimer

ASKER

Thanks for the quick reply. It wasn't what I was hoping to here but it's a possibility.

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StevePimer

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James Murrell

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.