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Adobe Acrobat error message on terminal server when non-adminstrators launch application

Posted on 2010-08-26
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Last Modified: 2012-05-10
I have Adobe Acrobat 3D (version 7) installed on a Microsoft Windows 2003 Standard terminal server.  The application has been properly activated.  Everything works perfectly when a user with administrator privileges launches the application.  But when a user with less than administrator privilieges tries to open a PDF file, it initially opens then they get an error message indicating a DLL error then Adobe closes.  I have tried editing the registry under My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Adobe and right clicking on the Adobe header and changing permissions to allow Everyone full control as indicated in a Google search to no avail.  I have also changed all menu entries for Adobe to Everyone full control as well as the Adobe PDF printer to Everyone full control.  The problem persists.

Can anyone please help?  Thanks.
Adobe-error-message.doc
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Question by:StevePimer
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Expert Comment

by:canadianit
ID: 33536921
I've experienced this issue when trying to use a non volume license of Acrobat in a TS environment.  Nowhere did it state it wasn't from a volume licence on the install but that's what it was.

Issue #1123402: Any Acrobat product with activation (for example, Acrobat Tryout Version or Acrobat Retail) will not work in a Citrix or WTS environment. You must use a copy of the licensed Acrobat product (which does not contain activation) in a Citrix or WTS environment.

Source:
http://www.adobe.com/devnet/acrobat/pdfs/WTS.pdf
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Expert Comment

by:canadianit
ID: 33536928
BTW, the issue# doesn't say anything about non admins, but in my case I had the exact same symptoms as all the testing just happened to be done with admin users, we never thought twice during testing before rollout.
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Author Comment

by:StevePimer
ID: 33537040
Well that just burns my toast.  We have legitimate licenses for individual PC's that we properly transfer to the Terminal Server and they won't work on anything other than a user with admistrator rights.  Does anyone have a workaround since this could prove very costly to purchase a volume license?  All we're doing is migrating remote users who now log into an individual desktop PC onto a Windows 2003 terminal server instead so that we can cut down on future costs and make administration much easier.
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by:canadianit
ID: 33537162
I'm not some licensing guru but I believe you could always do what you're intending to do, after purchasing 1 volume license.
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Author Comment

by:StevePimer
ID: 33537187
Thanks for the quick reply.  It wasn't what I was hoping to here but it's a possibility.
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Accepted Solution

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StevePimer earned 0 total points
ID: 33564076
I thank everyone for their time and effort in trying to provide a solution to my issue.  As it turns out I actually resolved the problem by myself.  For some unknown reason Adobe Acrobat will not function properly if the user does not have admiistrator privileges.  Given the fact that this is a domain I was not about to grant domain wided administrator privileges to everyone who might need to use the terminal server.  Why have any security at all if that was the case.  I solved the problem by granting local machine administrator privileges to everyone only on the terminal server.  I then test Adobe and it worked perfectly.  I finally actually tried to circumvent domain based security with my new found local adminstrator privileges on the terminal server and confirmed that I could not even with my knowledge of the domain layouts.  Problem solved.  I hope everyone else can benefit from this solution.
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by:James Murrell
ID: 36394867
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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