Solved

Problem with Outlook Forms error coming back

Posted on 2010-08-26
6
2,996 Views
Last Modified: 2012-08-13
I have a user that keeps having this recurring issue.
When clicking on anything in Outlook 2007 sp2, the following error appears.
"Could not install the custom actions. The object could not be found."
I found numerous articles out on the web that say to delete the contents of the forms directory.  I do that and it fixes the problem.
It keeps coming back though.  I would like a permanent fix.
Here is the MS Article http://support.microsoft.com/kb/2020427 
We don't use any Outlook custom forms.
We do have the RightFAX client installed on all pc's including this one.
0
Comment
Question by:mcrossland
  • 3
  • 2
6 Comments
 
LVL 65

Expert Comment

by:rockiroads
ID: 33537125
from the ms link provided which gave another link http://support.microsoft.com/default.aspx?scid=kb;EN-US;919596 it talks about intermittent problems with no known cause. It talks about using  ForceFormReload. Maybe try that?

As the the cause, I don't know. It talks about memory issues so perhaps RightFax has had issue? Don't know though.
0
 
LVL 10

Accepted Solution

by:
Rudram earned 500 total points
ID: 33538312
* Possibly you might want to first clear the forms cache as below

On the Tools menu, click Options, and then click the Other tab.
Click Advanced Options.
In the Advanced Options box, click Custom Forms.
In the Custom Forms box, click Manage Forms.
In the Forms Manager box, click Clear Cache.

* If that doesnt fix, try recreating the outlook profile for this user.

http://www.outlook-tips.net/howto/profile.htm

Hope this helps,
Rudram (^_^)
0
 
LVL 10

Author Comment

by:mcrossland
ID: 33543758
I was unaware of the clear cache option so I tried that first.
I also deleted the Rightfax extensions in the forms manager but they keep coming back.
Not sure that's a big deal or not.  Will wait to see.
0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 65

Expert Comment

by:rockiroads
ID: 33543891
That ms article link posted talked about clearing the cache. There was a couple of things there, hopefully one of them does the trick for you.
0
 
LVL 10

Author Comment

by:mcrossland
ID: 33543916
noted. :)
0
 
LVL 10

Author Closing Comment

by:mcrossland
ID: 33807751
Problem came back yesterday.
Recreated user profile.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

912 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now