Solved

BB Manager 4.1.4.17 how to update a user profile when they get a new phone

Posted on 2010-08-26
3
548 Views
Last Modified: 2012-05-10
I have a Blackberry server running 4.1.4.17 and when one of the users swap a phone or get a new BB i usually delete the user and add them as new with the new phone PIN. There has to be a way just to open the user profile and change the PIN to activate the new phone on an existing Profile? How?
0
Comment
Question by:mspencer100
3 Comments
 
LVL 8

Expert Comment

by:bpinning
Comment Utility
If you are not running a BES (server), you can connect the phone to the desktop manager and it will give you the option to connect to the new phone and it will move it for you, you will be asked to generate a new encryption key in the process and it will be fine.
0
 
LVL 20

Accepted Solution

by:
Iain MacMillan earned 500 total points
Comment Utility
no need to delete the user, simply connect the new phone to the BES server with USB cable and use the BES Manager to assign the connected handset to the user, which will replace the one they have -- you can only assign one user/one mailbox/one handset.  I find its best to run it through the latest DM first, to check it has the latest firmware, before assigning/deploying it.

deleting a user over changing handsets means more work for the BES, and in v5.0 can complicate things immensely.
0
 
LVL 3

Expert Comment

by:John_Dorian
Comment Utility
You can either connect with cable and do switch device wizard or simply generate a new wireless activation password. Then start the Enterprise Activation process on the new device. The BES will stop sending data to the older device.
0

Featured Post

Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

Join & Write a Comment

Problem "Can you help me recover my changes?  I double-clicked the attachment, made changes, and then hit Save before closing it.  But when I try to re-open it, my changes are missing!"    Solution This solution opens the Outlook Secure Temp Fold…
This article is essential to make secure Yahoo Mail connection without facing any issue. It is providing simple steps to configure your Yahoo Mailbox to Hard drive using Microsoft Outlook.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
This video demonstrates how to create an example email signature rule for a department in a company using CodeTwo Exchange Rules. The signature will be inserted beneath users' latest emails in conversations and will be displayed in users' Sent Items…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now