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mspencer100

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BB Manager 4.1.4.17 how to update a user profile when they get a new phone

I have a Blackberry server running 4.1.4.17 and when one of the users swap a phone or get a new BB i usually delete the user and add them as new with the new phone PIN. There has to be a way just to open the user profile and change the PIN to activate the new phone on an existing Profile? How?
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bpinning
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If you are not running a BES (server), you can connect the phone to the desktop manager and it will give you the option to connect to the new phone and it will move it for you, you will be asked to generate a new encryption key in the process and it will be fine.
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Iain MacMillan
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John_Dorian

You can either connect with cable and do switch device wizard or simply generate a new wireless activation password. Then start the Enterprise Activation process on the new device. The BES will stop sending data to the older device.