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Outlook 2010 Not Connecting over Verizon 3G Network Device

Posted on 2010-08-26
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Last Modified: 2012-05-10
My Outlook 2010 can connect over a LAN connection without problem. As soon as I attempt the same connection over a VPN-Verizon 3G device, Outlook attempts a connection and displays Disconnected.  

The mail server is accessible via telnet <ip address> 25.

The mail client raises a login dialog, correct password is entered.. then disconnect status.
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Question by:TimPeer
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13 Comments
 
LVL 3

Expert Comment

by:wmcdon7160
ID: 33539146
Are you using Verizon's VZAccess Manager, or an app that tether's your phone.
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Author Comment

by:TimPeer
ID: 33539233
VZAccess Manager
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LVL 3

Expert Comment

by:wmcdon7160
ID: 33542095
Are you trying to connect to Exchange, POP3, MAPI?
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Author Comment

by:TimPeer
ID: 33543614
Exchange
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LVL 3

Expert Comment

by:wmcdon7160
ID: 33543663
In Outlook,
File - - > 
Account Settings - - > 
Account Settings - - > 
Highlight Exchange Account - - > 
Change... - - > 
More Settings - - > 
Connection Tab - - > 
Outlook Anywhere section - - >
 Is "Connect to Microsoft Exchange Using HTTP" checked?

Then click on Exchange Proxy Settings...  
under Connection Settings, is the https:// address pointing to your OWA address?
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Author Comment

by:TimPeer
ID: 33543737
Configured. I will try it and report back. Thanks!
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Author Comment

by:TimPeer
ID: 33543836
In a browser the url is https://<url>.com/owa to connect to Owa. In Outlook,  

Connection Strings... https:// is filled in with URL (not including the /OWA. (when I add the /OWA extension, the dialog complains the proxy address is invalid.

Only connect to proxy servers... is filled in a checked.
On Fast Networks, connect first... is checked
On Slow Networks, connect first... is checked
Basic Authentication. (BTW: I tried to connect using all authentication methods).
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Author Comment

by:TimPeer
ID: 33543899
I didn't mention... the connection status is "Disconnected"
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LVL 3

Expert Comment

by:wmcdon7160
ID: 33543906
Sorry, forgot to mention to leave the OWA off.
My settings say:
Use this URL: <url>.com
Connect using SSL = checked
Only connect to proxy servers = checked; msstd:<same url as above>
Fast networks = unchecked
Slow networks = checked
Authentication = Basic

Do you manage your own Exchange server? Do you know if it was setup to accept RPC over HTTP connections? Check this page, about halfway down:
http://technet.microsoft.com/en-us/library/bb691354(EXCHG.80).aspx
look for this shell command: ServerManagerCmd -i RPC-over-HTTP-proxy
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Author Comment

by:TimPeer
ID: 33544343
Thank you. I am running the installation now in Exchange Powershell. I did rerun the CEICW (for SBS2008) and attempted to reconfigure exchange but there was no difference.

If this doesn't work, I will research connecting to the Exchange Server as a POP3 server and map the settings in Outlook as a POP3 connection.

I will keep you posted.

Thanks for your assistance!!!!

Tim
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Author Comment

by:TimPeer
ID: 33544478
Not working.
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LVL 3

Accepted Solution

by:
wmcdon7160 earned 2000 total points
ID: 33544521
How about ports in the firewall. You'll need 443 for SSL.
http://blogs.techrepublic.com.com/networking/?p=292
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Author Closing Comment

by:TimPeer
ID: 33544717
Firewall is disabled and exchange server sits in the DMZ. I am perplexed... OWA is working now and I need to get on a plane. I will issue the point and thank you and maybe we can revisit this next month.

Thanks again.
0

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