Solved

Outlook 2010 Not Connecting over Verizon 3G Network Device

Posted on 2010-08-26
13
1,390 Views
Last Modified: 2012-05-10
My Outlook 2010 can connect over a LAN connection without problem. As soon as I attempt the same connection over a VPN-Verizon 3G device, Outlook attempts a connection and displays Disconnected.  

The mail server is accessible via telnet <ip address> 25.

The mail client raises a login dialog, correct password is entered.. then disconnect status.
0
Comment
Question by:TimPeer
  • 8
  • 5
13 Comments
 
LVL 3

Expert Comment

by:wmcdon7160
ID: 33539146
Are you using Verizon's VZAccess Manager, or an app that tether's your phone.
0
 

Author Comment

by:TimPeer
ID: 33539233
VZAccess Manager
0
 
LVL 3

Expert Comment

by:wmcdon7160
ID: 33542095
Are you trying to connect to Exchange, POP3, MAPI?
0
 

Author Comment

by:TimPeer
ID: 33543614
Exchange
0
 
LVL 3

Expert Comment

by:wmcdon7160
ID: 33543663
In Outlook,
File - - >
Account Settings - - >
Account Settings - - >
Highlight Exchange Account - - >
Change... - - >
More Settings - - >
Connection Tab - - >
Outlook Anywhere section - - >
 Is "Connect to Microsoft Exchange Using HTTP" checked?

Then click on Exchange Proxy Settings...  
under Connection Settings, is the https:// address pointing to your OWA address?
0
 

Author Comment

by:TimPeer
ID: 33543737
Configured. I will try it and report back. Thanks!
0
Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

 

Author Comment

by:TimPeer
ID: 33543836
In a browser the url is https://<url>.com/owa to connect to Owa. In Outlook,  

Connection Strings... https:// is filled in with URL (not including the /OWA. (when I add the /OWA extension, the dialog complains the proxy address is invalid.

Only connect to proxy servers... is filled in a checked.
On Fast Networks, connect first... is checked
On Slow Networks, connect first... is checked
Basic Authentication. (BTW: I tried to connect using all authentication methods).
0
 

Author Comment

by:TimPeer
ID: 33543899
I didn't mention... the connection status is "Disconnected"
0
 
LVL 3

Expert Comment

by:wmcdon7160
ID: 33543906
Sorry, forgot to mention to leave the OWA off.
My settings say:
Use this URL: <url>.com
Connect using SSL = checked
Only connect to proxy servers = checked; msstd:<same url as above>
Fast networks = unchecked
Slow networks = checked
Authentication = Basic

Do you manage your own Exchange server? Do you know if it was setup to accept RPC over HTTP connections? Check this page, about halfway down:
http://technet.microsoft.com/en-us/library/bb691354(EXCHG.80).aspx
look for this shell command: ServerManagerCmd -i RPC-over-HTTP-proxy
0
 

Author Comment

by:TimPeer
ID: 33544343
Thank you. I am running the installation now in Exchange Powershell. I did rerun the CEICW (for SBS2008) and attempted to reconfigure exchange but there was no difference.

If this doesn't work, I will research connecting to the Exchange Server as a POP3 server and map the settings in Outlook as a POP3 connection.

I will keep you posted.

Thanks for your assistance!!!!

Tim
0
 

Author Comment

by:TimPeer
ID: 33544478
Not working.
0
 
LVL 3

Accepted Solution

by:
wmcdon7160 earned 500 total points
ID: 33544521
How about ports in the firewall. You'll need 443 for SSL.
http://blogs.techrepublic.com.com/networking/?p=292
0
 

Author Closing Comment

by:TimPeer
ID: 33544717
Firewall is disabled and exchange server sits in the DMZ. I am perplexed... OWA is working now and I need to get on a plane. I will issue the point and thank you and maybe we can revisit this next month.

Thanks again.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Create high volume marketing opportunities using email signatures with these top 10 DOs and DON'Ts of email signature marketing.
Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now