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Unable to get Remote Connection on Windows 2003 Server based Go Global Server

Posted on 2010-08-27
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Last Modified: 2013-11-21
Hi !

I have a Windows 2003 Server on which we have configured Go Global Server which is used to give  Web based access to remote users .

As  I am the admin  and I am moving around, I normally would use mstsc for remote desktop connection . I would then work on the server. Since past few days , when I try to do remote connection, I get connected for couple of seconds and then I get black screen and then connection drops.  The external users use Go Global Software and use the same . They are not affected .

I need access for the server remotely as now I have to physically go to the server and work.

I would appreciate your feedback .

Thanks

Nilesh
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Question by:techgyan
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13 Comments
 
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Expert Comment

by:scriven_j
ID: 33540446
Try using mstsc with the admin switch:-

mstsc /admin

(older version of mstsc use /console switch to achieve the same - mstsc /? will give you assistance)

This gives you an administrative console session and may shed some light on what is happening.

If you are able to VPN or use some other method to connect to the network, you could use Computer Management to connect remotely to the Event Viewer of the server and look for clues.

Also ask an administrator to check that you still have Remote Desktop permissions.  

You could also get them to monitor Terminal Services Manager and look at the 'Sessions' tab as you connect for any clues.

Has the OS on the server recently changed or have changes been made to Group Policy?  Windows 2008 Server allows Remote Desktop Connections be locked down more and could be that your version os mstsc does not meet the security minimums anymore.

Patch for the latest version (assuming you are running XP) is here:-

http://support.microsoft.com/kb/952155

If all of this is fine and it was working before and nothing has changed, then a good old fashioned reboot might be all that is needed!
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Author Comment

by:techgyan
ID: 33556021
As suggested by you i m checked systen but nothing unwanted setting enabled.
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Expert Comment

by:scriven_j
ID: 33558513
Have you tried accessing from a different terminal?
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Author Comment

by:techgyan
ID: 33559005
different terminal means what?????
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Accepted Solution

by:
scriven_j earned 100 total points
ID: 33559720
Have you tried using a different workstation/computer and seen if you get the same problem?
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Author Comment

by:techgyan
ID: 33560722
yes i tried on another machine same problem.
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Assisted Solution

by:scriven_j
scriven_j earned 100 total points
ID: 33561302
It must be a problem on the server or with the account that you are using then.

What version of Windows are you using (on the client machine).

Windows XP, Windows Vista or Windows 7?

Also, are you getting as far as the login page?  Does this happen before or after you login?

Do you have port 3389 open on your firewall?  Try disabling the firewall and see if that makes any difference.....
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Author Comment

by:techgyan
ID: 33564645
My client are xp.win 7 and about login page when try to get remote access  I get connected for couple of seconds and then I get black screen and then connection was drops and also on firewall 3389 port are open i have tried on server to disable  firewall but its also not working.
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Assisted Solution

by:scriven_j
scriven_j earned 100 total points
ID: 33565473
What exactly do you mean that you get connected?  Do you get as far as typing in a username and password?  Did you try using the IP address?

From a command prompt type:-

telnet <IP_ADDRESS> 3389

(replacing IP_ADDRESS with the server name / IP address)

What happens?
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Assisted Solution

by:scriven_j
scriven_j earned 100 total points
ID: 33566562
Sorry, to be clear, this is from a command prompt on a client machine.

This is using Telnet to connect to the remote machine port 3389 (which is the RDC port).

What happens will give us more information about where the problem might be.
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Author Comment

by:techgyan
ID: 33573771
as per your comments i m getting connected couple of seconds but its not asking me username and password windows that time a small windows came on black colure and connection was drops.
i m using above telnet command on my client machine ( like telnet 192.168.1.5 3389) its showe me black windows(nothing error) that means port is open.
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Assisted Solution

by:scriven_j
scriven_j earned 100 total points
ID: 33575700
If you are getting the problem on multiple machines, then it is not a client problem, so it must be the server or somewhere between yourself and the server.

Can people within the network where the server is connected to it definitely connect without a problem?  Has the server definitely had a reboot since the problem occurred?

If the answers to this question are 'YES', then it is probably not the server and must be something between your client machines and the server.

The only thing I can think of is that your Router or ISP could be blocking the traffic, but this is not something I have seen before.  Do you have access to your router?  Could this have a basic firewall and be doing some port blocking?  Has it ever worked previously with this configuration

Can you try from a different external location and see if the problem still occurs?

The only other thing I can suggest is to have someone physically on the server at the time you are connecting and they can look at Terminal Services Manager and in the Event Log to see if your connection is registering at all.

Other than that, I am pretty much out of ideas....
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Author Comment

by:techgyan
ID: 33732877
ok
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