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windows 2008 x64 R2 running on ESXi 4.1 hangs randomly

Posted on 2010-08-27
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Last Modified: 2012-08-14
I am having issues with Windows 2008 R2 locking up randomly even after applying patches (including Update 1). I have verified that the patches are up to date with vSphere Host Update and have updated VMWare Tools on the Windows 2008 R2 server after applying patches.
It locks up when going to eventvwr, sql management studio, etc. I've read that you have to manually apply the WDDM driver and the lock ups will dissapear. After "upgrading" the new driver the system locked up while quiting the driver update dialog. Even with the new driver installed it still locks up randomly.

When the system locks up, I am able to ping the server, but like other people that have reported the issue, VMWare console stops responding and I can't Remote Desktop to the server. I have tried to remotely restart the server using "shutdown" command, but that doesn't work either.

ideas?
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Question by:Hentie_SA
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4 Comments
 
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Accepted Solution

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bgoering earned 500 total points
ID: 33541842
Try this - Uninstall VMware Tools

reboot

Install VMware Tools without the svga driver

See if lock ups disappear, we can go from there

Good Luck
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Author Comment

by:Hentie_SA
ID: 33542119
Well, well, well! I tried to upgrade the SVGA driver to the newer version, no luck. I tried to uninstall the specific SVGA driver with limited success. When I looked again it was back and the system was hanging.

But following your steps finally worked. Simple and easy. Thank you bgoering!
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Author Closing Comment

by:Hentie_SA
ID: 33542125
Great work thanks.
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LVL 28

Expert Comment

by:bgoering
ID: 33542926
No problem - glad you got it going
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