Solved

Outlook login prompt

Posted on 2010-08-27
9
800 Views
Last Modified: 2012-05-10
After demoting a DC on our network to a member server
Some users have been receiving an outlook login prompt when opening Outlook.
The DC that was demoted hosts our Exchange server.
Server in Question is Win Serv 2003, Exchange 2003.

Regards,
Antonio
0
Comment
Question by:cbsbutler
9 Comments
 

Author Comment

by:cbsbutler
ID: 33540330
Other users are reporting a long delay when opening Outlook too.
0
 
LVL 9

Expert Comment

by:Gianpiero Rossi
ID: 33540343
it seems there are some problem on contacting the DC.

try to check the following things
1) the dns of the clients point to the still alive DC
2) check the same for the exchange server
3) if you make some changes maybe u wil lhave to reboot the exchange server.
4) check in theactive directory users and computers if the users that have this problem are correct

let me know

Jumpa
0
 
LVL 4

Accepted Solution

by:
jos_l earned 500 total points
ID: 33540348
Is the other DC (I assume you have at least one ;) ) not having DNS or AD-troubles? Did you check the logs on that server?
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 

Author Comment

by:cbsbutler
ID: 33540385
Logging onto the exchange server is taking ages.
I've tried removing an email profile on one machine and re-adding, but it can't seem to resolve the name.

Even though pinging the name of the exchange server resolves the correct IP.
0
 

Expert Comment

by:GarethABC
ID: 33540393
try something simple like reboot your Primary Domain controller
0
 
LVL 4

Expert Comment

by:jos_l
ID: 33540436
Try to add the FQDN in the outlook-client (like: exchangeserver.business.local).

But it looks like a DNS-problem anyway!
0
 

Author Comment

by:cbsbutler
ID: 33540457
When demoting the DC, DNS was removed.

I reinstalled and added the zones as secondary zones. But forgot to enable zone transfers from the new primary DC.
Have done so now, will leave it a while and see if this resolves the issues.
0
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33540962

From outlook workstation
close outlook

start > run > outlook /rpcdiag
see connections monitor > is it trying to connect to the new DC or the old one ?

----
Run this from the DC it's trying to connect to.

Download
http://www.joeware.net/freetools/tools/adfind/index.htm

extract to a folder
start > run > cmd
cd - to that folder

adfind -sc c:DC_NAME > c:\adfold-dc.txt
adfind -sc c:EXCHANGESERVER > c:\adfnew-dc.txt

please upload the results.
0
 

Author Closing Comment

by:cbsbutler
ID: 33541248
Your comment on checking the logs led me to an error.

Once resolved this resolved our issue.
0

Featured Post

Free eBook: Backup on AWS

Everything you need to know about backup and disaster recovery with AWS, for FREE!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article outlines the process to identify and resolve account lockout in an Active Directory environment.
This article shows the method of using the Resultant Set of Policy Tool to locate Group Policy that applies a particular setting.
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question