connot contect to shared printer

hello
i have a windows xp sp2 workstation and i have a shred printer on it (hp laserjet 1010)
it's work fine from other computer excpet one who has windows 7
when i try to add printer it's give
Windows cannot connect to the printer - error 0x00006be

so what's the problem ?
thanks.
aminbaikAsked:
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Spike99Connect With a Mentor On-Site IT TechnicianCommented:
Is the Windows 7 system 64 bit?  If it is, you may just need to need the 64 bit drivers for that printer.  

First, I would search online to see if Windows XP 64 bit drivers exist for the printer.  Download the driver. Then, on the SHARING tab of the printer on the XP system, click on the ADDITIONAL DRIVERS button to add the 64 bit driver to the XP system.

Alicia
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Geek_NabilCommented:
Follow the instructions in this article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;312052
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aminbaikAuthor Commented:
nothing change!
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LeeTutorretiredCommented:
Here is a good tutorial to share files and printers between Windows 7 and Windows XP:

http://www.howtogeek.com/howto/windows-7/share-files-and-printers-between-windows-7-and-xp/
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aminbaikAuthor Commented:
hello i know to to share i just have a problem
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Geek_NabilCommented:
Can you goto the HP website and download the latest drivers for your OS
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aminbaikAuthor Commented:
hello
the printer is connected to windows xp computer and i enable printing sharing
the problem is just with windows 7 also i disable the firewall and antivirus on the two computers.
thanks.
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Geek_NabilCommented:
you didnt seem to understand what i meant earlier, see try sharing the printer on the windows 7 machine and connect to it from the xp machines, tell me what happens, you'll understand the problem.
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aminbaikAuthor Commented:
it's not work too, it's work local but didn't work over the network
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Spike99On-Site IT TechnicianCommented:
Have you tried deleting the shared printer & then re-adding it?  It could be that the printer registry key has an issue.

I have seen problems connecting to shared printers on a windows 2003 print server over the network from Windows 2008 R2 server.  I never could figure it out (updating the driver didn't resolve it).  It happened 3 or 4 times.  When that happened, the only solution we found was to completely remove the printer.  I always double checked in the registry to be sure it was completely gone (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers), then I re-added it using the latest driver.

After that, we could connect to the printer from the Server 2008 machine without any error.

Alicia
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aminbaikAuthor Commented:
the problem is between windows 7 and windows xp and the print is connected to windows xp ,..
thanks.
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Spike99On-Site IT TechnicianCommented:
No, I understand which OSs are involved.  On a server scale, Windows 2003 and Windows 2008 are comparable to Windows XP and Windows 7, respectively.

So, my question is:  have you tried removing the printer from the WinXP system & re-creating it from scratch? That helped us a few times and I think it's worth a shot.
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aminbaikAuthor Commented:
yes i do :)
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Geek_NabilCommented:
I hope you have the resources to create a printer server, (wether windows or HP).
Its my suggestion towards better printer management and sharing.
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aminbaikAuthor Commented:
sorry i don;t understand what do u mean ...
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Geek_NabilCommented:
are you doing this at home or in the office?
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aminbaikAuthor Commented:
home
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aminbaikAuthor Commented:
any solution !
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