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Recipients not receing emails
I have a client that is using smtp.gmail.com as there outgoing email server for which they use SSL authentication. Increasingly, more and more recipients are not receiving their emails. I did a RBL check on the domain and the domain has not been blacklisted. On aspews.org, it seems that gmail smtp servers have been blacklisted. Is it possible that some anti-spam reference aspews.org and as a result may reject emails originating from 74.125.0.0/16?
ASKER
On their email client they use SSL authentication on server smtp.gmail.com. The MX record for the doamin points to MX IN 14400 ASPMX4.GOOGLEMAIL.com. [Preference = 30]
So they are a google apps user with a private domain parked on googles servers?
The SSL port is set to 465 and auth information is accurate?
can you post an NSlookup of the domain and maybe a screen shot of the client mail server settings page
The SSL port is set to 465 and auth information is accurate?
can you post an NSlookup of the domain and maybe a screen shot of the client mail server settings page
ASKER CERTIFIED SOLUTION
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Check the smtp settings in the mail client
~~~quoted from google setup~~~
Outgoing Mail (SMTP) Server - requires TLS or SSL: smtp.gmail.com (use authentication)
Use Authentication: Yes
Port for TLS/STARTTLS: 587
Port for SSL: 465
Account Name: your full email address (including @gmail.com or @your_domain.com)
Email Address: your email address (username@gmail.com or username@your_domain.com)
Password: your Gmail password