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Recipients not receing emails

Posted on 2010-08-27
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Last Modified: 2013-12-09
I have a client that is using smtp.gmail.com as there outgoing email server for which they use SSL authentication. Increasingly, more and more recipients are not receiving their emails. I did a RBL check on the domain and the domain has not been blacklisted. On aspews.org, it seems that gmail smtp servers have been blacklisted. Is it possible that some anti-spam reference aspews.org and as a result may reject emails originating from 74.125.0.0/16?
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Question by:mail2clk
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4 Comments
 
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Expert Comment

by:Ardiseis
ID: 33542177
Are they a gmail user or just trying to relay off the server gmail is no longer an open relay if the latter is the case you are lucky anyone is getting mail.
Check the smtp settings in the mail client

~~~quoted from google setup~~~
Outgoing Mail (SMTP) Server - requires TLS or SSL: smtp.gmail.com (use authentication)
Use Authentication: Yes
Port for TLS/STARTTLS: 587
Port for SSL: 465  
Account Name:  your full email address (including @gmail.com or @your_domain.com)  
Email Address:  your email address (username@gmail.com or username@your_domain.com)  
Password:  your Gmail password  
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Author Comment

by:mail2clk
ID: 33542572
On their email client they use SSL authentication on server smtp.gmail.com. The MX record for the doamin points to MX      IN      14400      ASPMX4.GOOGLEMAIL.com. [Preference = 30]
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LVL 3

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by:Ardiseis
ID: 33545478
So they are a google apps user with a private domain parked on googles servers?
The SSL port is set to 465 and auth information is accurate?

can you post an NSlookup of the domain and maybe a screen shot of the client mail server settings page
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Accepted Solution

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mail2clk earned 0 total points
ID: 33661464
The issue seems to have been resolved. Aspews seem to have removed the entry that blocked the gmail servers.
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