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Activesync Issue with IPAD

Posted on 2010-08-27
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Last Modified: 2012-05-10
Where would i look to isolate the cause of failure here? If in IIS logs how do I extract User specific information for a failed sync?

Thanks - SJMP

Synchronization with your iPad failed for 1 items.
Microsoft Exchange was unable to send the following items to your mobile device. These items have not been deleted. You should be able to access them using either Outlook or Outlook Web Access.
 
       Item Folder:      Calendar
       Item Type:      IPM.Appointment
       Item Created:      3/1/2010 1:58:22 PM
       Item Subject:      Updated: Weekly Investment Staff Meeting
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Question by:sparkis
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18 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 33543316
Which version of Exchange are you using?  Presumably 2003?
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Author Comment

by:sparkis
ID: 33543352
Exchange 2007 - sorry
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 33543396
If this is just effecting a single user - please move their mailbox to a different store.  It will tidy up any issues associated with their mailbox / data within the store and may simply resolve the issue.
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Author Comment

by:sparkis
ID: 33543450
I dont have another store. But this only happened on one calendar entry.  My questions is how do I trace the root cause of this specific sync failure. IIS Logs? If so, how do I find the user, and the sync in questions.

Thanksl
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 33543526
Looking at the following blog - have you installed Exchange 2007 SP2 Rollup 2 yet?  It seems to fix the problem:
http://msexchangeteam.com/archive/2010/01/11/453755.aspx 
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Author Comment

by:sparkis
ID: 33543638
I have SP3 on the server. The failure occurred post SP3 install.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 33543914
Ah - that sounds like a new "Feature" Microsoft added.
Can you replicate the error on another iPad with the same user account?
Can you replicate the error with the same iPad with another user who was invited to the same meeting?
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Author Comment

by:sparkis
ID: 33557782
If I can replicate it where would I look to isolate the reason for failure.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 33560337
That depends on where / how you can replicate it.

If the same user on another iPad does not work, that points to the user account.  If another user on the same iPad, then that points to an iPad issue.
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Author Comment

by:sparkis
ID: 33560362
It was one failure last week out of thousands of successful sync's - the issue is isolated - did not repeat.

I just want to find the failure and understand why.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 33560459
If it is isolated, that sounds like an account / mailbox issue.

Have you tried moving the user account to another mailstore?
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Author Comment

by:sparkis
ID: 33560470
Seriously - I dont have another store.

I just want to know where are the logs that would record the failure?
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LVL 76

Accepted Solution

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Alan Hardisty earned 1000 total points
ID: 33560649
If you have Exchange 2007, you can create up to 4 mailbox stores and 1 Public Folder store.

The logs won't tell you much, and they will be using the default website IIS logs to record what goes on.

Create a new mailstore and move the mailbox is my recommendation.
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Author Comment

by:sparkis
ID: 33635779
I am not going to create a mail store for one user with one failed item on active sync. I wanted to troubleshoot and identify the problem. If it is impossible to troubleshoot and gather any information from the logs, then how do people identify any activesync issues?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 33641003
Moving the mailbox to a new store is the equivalent of running:
eseutil /p
eseutil /d and
isinteg -s servername -fix -test alltests
The above will deal with any database corruption, but moving the mailbox to a new store is simpler and quicker, plus you don't have to take the entire mailstore offline to repair it.
Once done, you can always move the mailbox back again and delete the database.
If you are looking for an answer about what to look for in the logs - I am not the person to provide it for you, I prefer simpler methods, but that is your call.
If it doesn't work, then the logs may provide some clues (possibly).
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Author Comment

by:sparkis
ID: 33641008
There is no database corruption. This is one item that failed in activesync.

What logs may provide some clues -
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 33641395
http:#a33560649 - middle sentence.
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Author Closing Comment

by:sparkis
ID: 33645883
I guess the answer is there is no answer
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