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Outlook 2010 Sent Items Missing in Date/Conversation View

Posted on 2010-08-27
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Last Modified: 2012-05-10
I am using Outlook 2010 on XP Pro SP3 with an exchange 2008r2 server.  I am trying to use the date conversation view but there seems to be an issue with sent items.

I have the include other folders checked and everything looks like you would expect except that if an item was sent later than the latest item in the conversation that is in the inbox then the item in the sent items folder does not show up in the conversation.

Sent items prior to the latest item in the inbox are shown.

Anyone else seen this or have a solution?
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Question by:IT_Tonyh
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LVL 33

Expert Comment

by:digitap
ID: 33548186
Wow!  I'm amazed at the mounting hate users have for the conversation view!  They say hate it and leave it until MS fixes it.  I'm not sure what the fix is and will monitor the question to see what other experts say.
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Author Comment

by:IT_Tonyh
ID: 33559272
I love date/conversation view but missing the fact that I have just replied can cause embarrassment.  I recently replied to the same email one day apart and the guy says, "I got your last one, give me a day or two to plan this..."  Made me look impatient.
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LVL 33

Expert Comment

by:digitap
ID: 33560003
yes, it sounds very convenient and I can understand the results you are getting...sorry, it's not working.  let's see what other experts have to say.
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Accepted Solution

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IT_Tonyh earned 0 total points
ID: 33566962
OK.  The plot thickens.  I have been researching this for a day or two off and on and herer is what I find.  If the message in the sent items folder that is later than the one in my inbox is a reply to a local exchange member then it is there in the conversation view.

If it is a reply to an external user it is not in the conversation.  Maybe it is related to message IDs used by exchange?
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LVL 33

Expert Comment

by:digitap
ID: 33573281
I don't have Office 2010 so I can't back up this information.  Is there any information in this link that helps?

http://blogs.msdn.com/b/outlook/archive/2010/03/05/customizing-your-conversations-experience-plus-video.aspx
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