Solved

I cannot save any MS Office Word documents

Posted on 2010-08-27
4
268 Views
Last Modified: 2012-05-10
I am running MS Office 2007 Profession (x86) on Windows 7 Ultimate (x64).  I have been running MS Word just fine for over 2 years.  Yesterday my computer did an automatic update and now I cannot save any Word documents.  The save and save-as commands do not respond. If I make change and try to exit, Word prompts me to save my changes (save changes, Yes, No, Cancel) but selecting yes has no action. (This problem also persists with MS Office 2010.)

I am running Word in the normal, out-of-the-box setup.  If I start Word running as Administrator, then everything works fine but running as an Admin is not acceptable long term (among other things it breaks any applications that use office automation to call Word docs).

I have deleted the normal.doc, I have uninstalled (completely) and re-installed Office.  I removed Office 2007 and installed Office 2010 and the problem persists.

Something has changed in my Office Word setup.  How can I get the normal functionality back?
0
Comment
Question by:CarlK
  • 2
4 Comments
 
LVL 4

Expert Comment

by:acstechee
ID: 33543480
Its worth trying a manual uninstall of office using the ms link below.

http://support.microsoft.com/kb/928218
0
 
LVL 2

Expert Comment

by:100243196
ID: 33543553
Try uninstalling the recent update to try and isolate the problem to the patch. What is the KB of the update you just installed?
0
 

Accepted Solution

by:
CarlK earned 0 total points
ID: 33546413
Thanks all for your suggestions. I ended up calling Microsoft support.

Long story short, there were 2 add-in's that were conflicting  NatSpeak Work AddIn (Dragon Naturally Speaking) and Snagit Add-in (Snag-it from Smith Micro).

I ended up disabling these Add-ins (File>Options>Addins) and everything works just fine. (See screen shot)

Weird because either of these 2 add-in's by themself worked jsut fine. It was only the combination of the 2 together.
ConflictingAddins.jpg
0
 

Author Comment

by:CarlK
ID: 33546443
Problem solved by removing conflicting Word Add-ins
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

The System Center Operations Manager 2012, known as SCOM, is a part of the Microsoft system center product that provides the user with infrastructure monitoring and application performance monitoring. SCOM monitors:   Windows or UNIX/LinuxNetwo…
User Beware!  This is a rather permanent solution to removing your email from an exchange server.  The only way to truly go back is to have your exchange administrator restore your mailbox from backups.  This is usually the option of last resort.  A…
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

816 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now