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I cannot save any MS Office Word documents

Posted on 2010-08-27
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Last Modified: 2012-05-10
I am running MS Office 2007 Profession (x86) on Windows 7 Ultimate (x64).  I have been running MS Word just fine for over 2 years.  Yesterday my computer did an automatic update and now I cannot save any Word documents.  The save and save-as commands do not respond. If I make change and try to exit, Word prompts me to save my changes (save changes, Yes, No, Cancel) but selecting yes has no action. (This problem also persists with MS Office 2010.)

I am running Word in the normal, out-of-the-box setup.  If I start Word running as Administrator, then everything works fine but running as an Admin is not acceptable long term (among other things it breaks any applications that use office automation to call Word docs).

I have deleted the normal.doc, I have uninstalled (completely) and re-installed Office.  I removed Office 2007 and installed Office 2010 and the problem persists.

Something has changed in my Office Word setup.  How can I get the normal functionality back?
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Question by:CarlK
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4 Comments
 
LVL 4

Expert Comment

by:acstechee
ID: 33543480
Its worth trying a manual uninstall of office using the ms link below.

http://support.microsoft.com/kb/928218
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LVL 2

Expert Comment

by:100243196
ID: 33543553
Try uninstalling the recent update to try and isolate the problem to the patch. What is the KB of the update you just installed?
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Accepted Solution

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CarlK earned 0 total points
ID: 33546413
Thanks all for your suggestions. I ended up calling Microsoft support.

Long story short, there were 2 add-in's that were conflicting  NatSpeak Work AddIn (Dragon Naturally Speaking) and Snagit Add-in (Snag-it from Smith Micro).

I ended up disabling these Add-ins (File>Options>Addins) and everything works just fine. (See screen shot)

Weird because either of these 2 add-in's by themself worked jsut fine. It was only the combination of the 2 together.
ConflictingAddins.jpg
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Author Comment

by:CarlK
ID: 33546443
Problem solved by removing conflicting Word Add-ins
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