Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Error 0x800700DE when access WindowsUpdate site

Posted on 2010-08-27
10
Medium Priority
?
9,727 Views
Last Modified: 2012-05-10
We have two servers that started generating the following error today:

Error Message: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.

Additionally, we found that we were unable to access the WindowsUpdate site from these same two servers.  When we browse to the site, we receive error code 0x800700DE.

We've modified the trusted sites list, rebooted the servers, started BITS, and disabled Symantec Endpoint Protection.  For one of the servers, the reboot allowed access briefly.  The "failed extract" messages seem to have stopped on that server, but we're again unable to access WindowsUpdate without the subject error.

We've searched for info on the error code, but haven't found anything and we searched the EE knowledgebase, but didn't find anything.

Both servers are running 32-bit Win2K3 SP2 and IE8.  We have ~25 servers in our environment and these are the only two having the issue.
0
Comment
Question by:SBSIAdmin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 
LVL 9

Expert Comment

by:Timothy McCartney
ID: 33543684
http://wiki.lunarsoft.net/wiki/Dial-a-fix

Try the above program called Dial-a-Fix. It solves a lot of issues related to updates
0
 
LVL 9

Expert Comment

by:Timothy McCartney
ID: 33543706
Unfortunately it's not compatible with IE8 so when you perform all the operations you will get a few error messages, but you can click through these as they pop up.

Alternately, you can try using an older version of IE to connect (without removing IE8)

http://finalbuilds.edskes.net/iecollection.htm

That link is to a suite of IEs that should also help you get windows updates working again
0
 
LVL 2

Expert Comment

by:zsaurabh
ID: 33543799
Check Windows update, Eventlog and Background Intel Transfer Sevice are running
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 2

Expert Comment

by:cincytopher
ID: 33544023
Have you tried this:

Stop Automatic Update Service - "Net stop wuauserv".
Rename/delete "%Windir%\SoftwareDistribution" folder.  
Start Automatic Update Service - "Net start wuauserv".
Force update detection and see if that works.
0
 
LVL 9

Expert Comment

by:Timothy McCartney
ID: 33544232
@cincytopher

Take a look at my first post and check out that program. It can perform those operations automatically as well as a slough of other windows update related repairs.
0
 

Author Comment

by:SBSIAdmin
ID: 33545355
I ran Dial-A-Fix on both of my servers and took the option to "Fix Windows Update".  Though I haven't received any of the crypt32 errors in quite a while, I'm still unable to access the WindowsUpdate web site.  I still receive 800700DE.
I then tried cincytopher's suggestion.  Still the same problem.
I then disabled Symantec Endpoint Protection.  Same problem.
Cleared cache.  Same problem.  Had someone else delete my User Profile from the server and then started with a fresh profile.  Re-verified my trusted sites.  Same problem.
Automatic Updates, EventLog, and BITS services are all running.
0
 
LVL 9

Expert Comment

by:Timothy McCartney
ID: 33545415
Have you tried installing one of the alternate IEs?
0
 

Author Comment

by:SBSIAdmin
ID: 33545817
Needed to uninstall IE8 in order to backlevel to IE7.  That will require a reboot which will have to wait until later this afternoon when users are off.  I'll go through the exercise, but I'm not understanding why this one server would require this.  Or why IE8 has been working fine for months.  Today these two servers started receiving the crypt32 errors and at first, neither could access WindowsUpdate.  Very strange.  If it works, I'll be turning around and putting IE8 back on since that's our current standard and what is on all of our other servers and clients.  I'm not even bringing IE7 patches down via WSUS anymore since we don't have it on our network.
0
 
LVL 9

Expert Comment

by:Timothy McCartney
ID: 33545871
If you'll take note at my second comment. There is a link to an Internet Explorer collection that installs separate from the built in version but still grants full IE functionality. This can be done without removing the current IE8 that you have installed.

Also, have you tried resetting all advanced settings in IE?
Tools>Internet Options>Advanced Tab>Restore Advanced Settings AND Reset
0
 

Accepted Solution

by:
SBSIAdmin earned 0 total points
ID: 33547856
Problem solved, I guess.  After uninstalling IE8, it automatically reverted back to IE7.  I then verified that I had access to WindowsUpdate using IE7, which I did.  Automatic Updates prompted me to install a cumulative patch to IE7 that was pushed via WSUS.  After the reboot, I again browsed to WindowsUpdate via IE7.  From there I chose IE8.  After that reboot I confirmed that I was again able to access WindowsUpdate using IE8.
I certainly don't know root cause and I don't know that I ever will.  Strange that it occurred on two servers and was easy to resolve on one of them, but all other servers are Ok.....for now.
Gotta love Microsoft.  Can you say "Job Security"?!  Thanks for all your responses.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes clients can lose connectivity with the Lotus Notes Domino Server, but there's not always an obvious answer as to why it happens.   Read this article to follow one of the first experiences I had with Lotus Notes on a client's machine, my…
By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question