Solved

Email NDR

Posted on 2010-08-27
6
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Last Modified: 2012-05-10
One of my users is having a problem with email not reaching him, I have managed to get a copy of the error message in the NDR, posted below. I am not to good at reading the message to find a potential problem. Your help is appreciated:

Generating server: ilink.mail
 
piyush@ilink-systems.com
#< #5.2.0 smtp;550 5.2.0 STOREDRV.Deliver: The Microsoft Exchange Information Store service reported an error. The following information should help identify the cause of this error: "MapiExceptionNamedPropsQuotaExceeded:16.18969:25020000, 17.27161:00000000DC010000000000000F00000000000000, 255.23226:00000000, 255.27962:7A000000, 255.27962:56000000, 255.17082:00090480, 0.16993:18000000, 4.21921:00090480, 255.27962:FA000000, 255.1494:00000000, 255.1238:00000000, 6.21970:0F0104800201F3670F010480, 6.21970:0F0104800201F3670F010480, 6.21970:0F0104800201F3670F010480, 6.21970:0F0104800201F3670F010480, 6.21970:0F0104800201F3670F010480, 6.21970:0F0104800201F3670F010480, 6.21970:0F0104800201F3670F010480, 4.6363:0F010480, 2.31229:00000000, 4.6363:0F010480, 2.17597:00000000, 2.22787:00000000, 2.22787:00000000, 2.22957:00000000, 2.19693:00000000, 2.17917:00000000, 2.27341:00000000, 2.22787:00000000, 4.5415:00090480, 4.7867:00090480, 4.4475:00090480, 4.4603:00090480, 4.5323:00090480, 255.175 0:05000780, 0.26849:05000780, 255.21817:00090480, 0.24529:6F646520, 4.18385:00090480".> #SMTP#
 
Original message headers:
 
Received: from smtp.microsoft.com (131.107.115.212) by exchange.ilink.mail
 (216.176.189.234) with Microsoft SMTP Server (TLS) id 8.1.311.2; Fri, 27 Aug
 2010 09:27:34 -0700
Received: from TK5EX14MLTC103.redmond.corp.microsoft.com (157.54.79.174) by
 TK5-EXGWY-E801.partners.extranet.microsoft.com (10.251.56.50) with Microsoft
 SMTP Server (TLS) id 8.2.176.0; Fri, 27 Aug 2010 09:27:32 -0700
Received: from TK5EX14MBXC113.redmond.corp.microsoft.com ([169.254.6.191]) by
 TK5EX14MLTC103.redmond.corp.microsoft.com ([157.54.79.174]) with mapi id
 14.01.0218.010; Fri, 27 Aug 2010 09:27:32 -0700
Content-Type: multipart/mixed;
        boundary="_000_0A50E8090886984E89D9719C85EDC8B00D118281TK5EX14MBXC113r_"
From: Doug Holland <doug.holland@microsoft.com>
To: Piyush Prakash <piyush@ilink-systems.com>
Subject: Accepted: FW: Good Play Media (PlayGolf4Charity) - WP7 project
 discussion
Thread-Topic: FW: Good Play Media (PlayGolf4Charity) - WP7 project discussion
Thread-Index: ActF9xblfepG2nHcTH6pQU1wsp/RRwAADYxQAAAI5pAAA0s8sAAAAW9QAAAF4kA=
Date: Fri, 27 Aug 2010 16:27:31 +0000
Message-ID: <0A50E8090886984E89D9719C85EDC8B00D118281@TK5EX14MBXC113.redmond.corp.microsoft.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <0A50E8090886984E89D9719C85EDC8B00D118281@TK5EX14MBXC113.redmond.corp.microsoft.com>
x-originating-ip: [157.54.123.12]
MIME-Version: 1.0
Return-Path: doug.holland@microsoft.com
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Question by:carloc
6 Comments
 
LVL 8

Expert Comment

by:jimmyray7
ID: 33545006
I see a "quota exceeded" message.  Do you have mailbox size limits?  If so, that user may be over the limit.  Common settings are to restrict send or send and receive when a user goes over quota.
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Expert Comment

by:kevinhsieh
ID: 33545014
Mailbox quota exceeded.
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LVL 53

Expert Comment

by:Will Szymkowski
ID: 33545030
NDR message 5.2.X is usually casued from an attachment is too large to be sent to the recipients mailbox. Also mailbox could be too full to receive email. This also could sometimes be related to a permissions issue with the users mailbox.
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Accepted Solution

by:
Sudeep Sharma earned 250 total points
ID: 33545053
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Assisted Solution

by:tastas
tastas earned 250 total points
ID: 33545100
Based on the NDR " The following information should help identify the cause of this error: "MapiExceptionNamedPropsQuotaExceeded:", it appeared the named properties were exceeded.  You should have the user check the event viewer on the Exchange Server.

See link for details
http://support.microsoft.com/kb/820379
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Author Closing Comment

by:carloc
ID: 33665874
Thanks, helped me get in the right direction. Thanks
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