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The application has failed to start because its side-by-side configuration is incorrect.

Posted on 2010-08-27
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Last Modified: 2012-05-10
Hello Experts

I have a client who cannot open pdf files.  When we try, she get the error message:

The application has failed to start because its side-by-side configuration is incorrect.  Please see the application event log or use the command line sextrace.exe tool for more detail.

I ran that command, but the response was meaningless to me.  I thought I would see a log, but I just got instructions.  I ran a search for sxs and found some entries, but nothing that I thought I could repair.

I've uninstalled and reinstalled Adobe Reader, to no avail.  

I researched side-by-side errors but couldn't find anything that referred to Adobe.  It was all pertaining to VB.  

Anyone have anything to offer?

Thanks

thedslguy


Anyone have anything to offer?

Thanks

thedslguy
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Question by:thedslguy
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6 Comments
 
LVL 1

Author Comment

by:thedslguy
ID: 33545380
If this is not in the right zone, I'm open to a moderator moving it.  This is clear out of my area.

Thanks

thedslguy
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LVL 2

Expert Comment

by:ACTFORMS
ID: 33546206
Sxstrace.exe is shipped in Windows Vista and resides in %windir%\system32
I believe this is the file you need to run to show details of the problem.  This problem is likely due to an improper or damaged install and the root is likely in the registry. If you haven't done so already, de-install reader... restart... and then reinstall AND RESTART. If that doesn't work,  A good registry tool should solve the error. This free one works well:
http://www.topregistrysolutions.com/exe/?cd=Exp215

and.. if this doesn't solve the problem... try another PDF viewer.  PDFXchange is free and is a much better PDF viewer than reader.
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LVL 1

Author Comment

by:thedslguy
ID: 33571209
ACTFORMS

Sorry for the delay in responding.  

You said it's probably due to an imporper install.  You man of Acrobat?

I tried uninstalling and reinstalling, but got the same error.

I've already installed a diffferent reader, but I always feel a little unfinished when I stop at a workaround.  Do you know what Side-By-Side is?  Will it cause other problems, left uncorrected?

Thanks for your response

thedslguy
0
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Accepted Solution

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ACTFORMS earned 1500 total points
ID: 33572268
Some versions of windows can resolve this error and some cannot. SXS error is a problem with how a dll is complied and initiated. Basically, it means your version of windows does not "like" the way the file was compiled and has no way of getting past this problem. This problem should not create further problems with other programs unless the file is one commonly used.  

What version of windows are you running?  Make sure you have the latest service pack installed. Sometimes, a necessary windows file is overwritten by a program and the non-microsoft file is the culprit. You can try this fix for Vista:(be sure to have your original windows disk available in case the program asks for it.  This program is included with windows xp and up and is called the System File Checker

1. Open an elevated command prompt. To do this, click Start, click All
Programs, click Accessories, right-click Command Prompt, and then click Run
as administrator. If you are prompted for an administrator password or for a
confirmation, type the password, or click Allow/Continue.

2. Type the following command, and then press ENTER:
sfc /scannow
(The sfc /scannow command scans all protected system files and replaces
incorrect versions with correct Microsoft versions. You may need to pop the windows disk in at some point)

This can take some time so be patient since these files are being checked and restored as needed.
0
 
LVL 1

Author Comment

by:thedslguy
ID: 33605009
I ran SFC already.  No joy.

It looks like a re-install is the only way to fix it.

Thanks for the attempt.

thedsgluy
0
 
LVL 1

Author Closing Comment

by:thedslguy
ID: 33605015
While the comments posted did nlt actually provide a solution, the comments were accurate.

I appreciate the attempt to help.

thedslguy
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