Trouble setting up Sonicwall hardware failover

I am trying to set up a SonicWall hardware failover system. I have two identical Pro 3060 units with the same firmware level and connected via Port X5 as described in the setup instructions. I have the correct serial number entered but when I try to synchronize them I receive the following error:
      Error contacting HF Peer firewall

Does anyone know where I am going wrong here please?

Thanks very much,  Bob.
bdcworkAsked:
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jimmyray7Connect With a Mentor Commented:
Make sure you entered the serial number of the backup device properly.  If so, review all the steps here:

https://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=6234
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digitapCommented:
You have to license HA in order to setup a High Availability solution.  Is that what you are trying to do, right?
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jimmyray7Commented:
You should not have HA enabled on the backup device - leave it at factory defaults until the HA relationship is established, then the settings will synchronize.
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bdcworkAuthor Commented:
I though that that is what I did. I downloaded and installed the same firmware level that is in the primary then connected them. I'll blow it away and try again just to make sure.

Thanks for the response.
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bdcworkAuthor Commented:
I have been thinking about this over the weekend and we seem to be talking about High Availability.
I have a pair of Sonicwall 3060s and I see nothing about High Availability however what I want is Hardware Failover which is available.

Are these one and the same? I do not see anything about Hardware Failover on MySonicWall.

Cheers,
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digitapConnect With a Mentor Commented:
Hardware failover should be a menu option on the left hand side between Users and Security Services.

Please review the following which describes both HA and Hardware Failover.  I believe it will answer the questions you have.

http://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=5377
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Cas KristConnect With a Mentor Commented:
You should connect the two sonicwalls with a crosscable. (and you have to make sure the cross cable is 100% OK).
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QlemoBatchelor, Developer and EE Topic AdvisorCommented:
This question has been classified as abandoned and is being closed as part of the Cleanup Program.  See my comment at the end of the question for more details.
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