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Trouble setting up Sonicwall hardware failover

Posted on 2010-08-27
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Last Modified: 2012-05-10
I am trying to set up a SonicWall hardware failover system. I have two identical Pro 3060 units with the same firmware level and connected via Port X5 as described in the setup instructions. I have the correct serial number entered but when I try to synchronize them I receive the following error:
      Error contacting HF Peer firewall

Does anyone know where I am going wrong here please?

Thanks very much,  Bob.
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Question by:bdcwork
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Expert Comment

by:digitap
ID: 33546585
You have to license HA in order to setup a High Availability solution.  Is that what you are trying to do, right?
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Expert Comment

by:jimmyray7
ID: 33546609
You should not have HA enabled on the backup device - leave it at factory defaults until the HA relationship is established, then the settings will synchronize.
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Author Comment

by:bdcwork
ID: 33547290
I though that that is what I did. I downloaded and installed the same firmware level that is in the primary then connected them. I'll blow it away and try again just to make sure.

Thanks for the response.
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jimmyray7 earned 168 total points
ID: 33547326
Make sure you entered the serial number of the backup device properly.  If so, review all the steps here:

https://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=6234
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Author Comment

by:bdcwork
ID: 33557814
I have been thinking about this over the weekend and we seem to be talking about High Availability.
I have a pair of Sonicwall 3060s and I see nothing about High Availability however what I want is Hardware Failover which is available.

Are these one and the same? I do not see anything about Hardware Failover on MySonicWall.

Cheers,
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LVL 33

Assisted Solution

by:digitap
digitap earned 166 total points
ID: 33561071
Hardware failover should be a menu option on the left hand side between Users and Security Services.

Please review the following which describes both HA and Hardware Failover.  I believe it will answer the questions you have.

http://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=5377
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LVL 6

Assisted Solution

by:caskrist
caskrist earned 166 total points
ID: 33612095
You should connect the two sonicwalls with a crosscable. (and you have to make sure the cross cable is 100% OK).
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Expert Comment

by:Qlemo
ID: 34376050
This question has been classified as abandoned and is being closed as part of the Cleanup Program.  See my comment at the end of the question for more details.
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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