Trouble setting up Sonicwall hardware failover

Posted on 2010-08-27
Last Modified: 2012-05-10
I am trying to set up a SonicWall hardware failover system. I have two identical Pro 3060 units with the same firmware level and connected via Port X5 as described in the setup instructions. I have the correct serial number entered but when I try to synchronize them I receive the following error:
      Error contacting HF Peer firewall

Does anyone know where I am going wrong here please?

Thanks very much,  Bob.
Question by:bdcwork
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
  • +2
LVL 33

Expert Comment

ID: 33546585
You have to license HA in order to setup a High Availability solution.  Is that what you are trying to do, right?

Expert Comment

ID: 33546609
You should not have HA enabled on the backup device - leave it at factory defaults until the HA relationship is established, then the settings will synchronize.

Author Comment

ID: 33547290
I though that that is what I did. I downloaded and installed the same firmware level that is in the primary then connected them. I'll blow it away and try again just to make sure.

Thanks for the response.
Will You Be GDPR Compliant by 5/28/2018?

GDPR? That's a regulation for the European Union. But, if you collect data from customers or employees within the EU, then you need to know about GDPR and make sure your organization is compliant by May 2018. Check out our preparation checklist to make sure you're on track today!


Accepted Solution

jimmyray7 earned 168 total points
ID: 33547326
Make sure you entered the serial number of the backup device properly.  If so, review all the steps here:

Author Comment

ID: 33557814
I have been thinking about this over the weekend and we seem to be talking about High Availability.
I have a pair of Sonicwall 3060s and I see nothing about High Availability however what I want is Hardware Failover which is available.

Are these one and the same? I do not see anything about Hardware Failover on MySonicWall.

LVL 33

Assisted Solution

digitap earned 166 total points
ID: 33561071
Hardware failover should be a menu option on the left hand side between Users and Security Services.

Please review the following which describes both HA and Hardware Failover.  I believe it will answer the questions you have.

Assisted Solution

caskrist earned 166 total points
ID: 33612095
You should connect the two sonicwalls with a crosscable. (and you have to make sure the cross cable is 100% OK).
LVL 70

Expert Comment

ID: 34376050
This question has been classified as abandoned and is being closed as part of the Cleanup Program.  See my comment at the end of the question for more details.

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently had the displeasure of buying a new firewall at one of the buildings I play Sys Admin at. I had to get a better firewall than the cheap one that I had there since I was reconnecting the main office to the satellite office via point-to-poi…
We sought a budget ($5,000) firewall solution that would provide all the performance we needed with no single point of failure.  Hosting a SAAS web application in our datacenter, it was critical that we find a way to keep connectivity up and inbound…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit If you want to manage em…
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question