Cisco 3560 POE switch not providing power to Cisco 7960 phones
I have a Cisco 3560 POE switch, Cisco 7960 phones are connected to the swtich but only one phone shows that it is being powered by POE.
This is a brand new out of the box, CDP is enabled and power inline is set to auto.
Not sure whats happening, I have very little experience with Cisco. If anyone is able to help that would be great, thanks for your suggestions.
POE.jpg
This is a brand new out of the box, CDP is enabled and power inline is set to auto.
Not sure whats happening, I have very little experience with Cisco. If anyone is able to help that would be great, thanks for your suggestions.
POE.jpg
What is the distance to the phones?
ASKER
the farthest phone is approxiamtely 40ft away, the phone which is displayed in the imagine is roughly in the middle. THe Phone closest to the swtich in the server room is not showing POE.
I have tried connecting a phone directly to the switch put it still does not recieve POE either. The phones are also connected to power adaptor.
I have tried connecting a phone directly to the switch put it still does not recieve POE either. The phones are also connected to power adaptor.
Is this the case with all phones or just this one?
The wire you are using is it CAT-5 or CAT-6?
Have you attempted it with different wires?
The wire you are using is it CAT-5 or CAT-6?
Have you attempted it with different wires?
ASKER
the ethernet cable has been swapped out with the same result using cat 5 and cat 6.
If you have a 3560V2 switch, it is 802.3af *only*
If you have old phones, i.e. 7960, they are pre-standard PoE *only*
You have a mismatch.
What is the exact model number of the switch?
If you have old phones, i.e. 7960, they are pre-standard PoE *only*
You have a mismatch.
What is the exact model number of the switch?
ASKER
I am getting the information on the swtich model. Question though, if the 7960 phones are pre-standard why would one still show as powered with POE from the above image?
7960G vs 7960 ?
Are all the phones the exact same?
Are all the phones the exact same?
ASKER CERTIFIED SOLUTION
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7960G phones will consume 6.3 w and this will be same as the old 7960 phones.
More over CP-PWR-CUBE-2= is using when there is no PoE available.
Use the show log privileged EXEC command to verify that the powered device is not causing an overcurrent condition on the port. Verify the symptom precisely: Does the phone initially power on and then disconnect? If so, the problem might be an initial current surge that exceeds a current-limit threshold for the switch port.
If no way better u can you can raise a RMA with cisco for replacing the switch.
More over CP-PWR-CUBE-2= is using when there is no PoE available.
Use the show log privileged EXEC command to verify that the powered device is not causing an overcurrent condition on the port. Verify the symptom precisely: Does the phone initially power on and then disconnect? If so, the problem might be an initial current surge that exceeds a current-limit threshold for the switch port.
If no way better u can you can raise a RMA with cisco for replacing the switch.
ASKER
Thanks for your suggestions, I will work to find answers to the issue you have mentioned and post the results as soon as possible. It may take a little time because the office is in a different state and I am working with another person to resolve this issue.
We have a similar issue.
We tried replacing some 3560 PoE 24 port switches with 3560v2 24port PoE switches and had the same issue. After being the phone for a couple hours with TAC they had us put a newer version of the IOS on the switch. This resolved the issue with no power getting to the phones over the network, but then the phones would never come fully up, they would power up, but never come fully up.
Suggestion would be try different IOS verisons for that switch. I am working with Cisco TAC currently to try and get the issue resolved. If I get anything more I will post back.
We tried replacing some 3560 PoE 24 port switches with 3560v2 24port PoE switches and had the same issue. After being the phone for a couple hours with TAC they had us put a newer version of the IOS on the switch. This resolved the issue with no power getting to the phones over the network, but then the phones would never come fully up, they would power up, but never come fully up.
Suggestion would be try different IOS verisons for that switch. I am working with Cisco TAC currently to try and get the issue resolved. If I get anything more I will post back.
ASKER
It turns out that some phone we older models and would not work so they required their own power supply. Thanks for pointing in the right direction.
We had exactly the same issue - I had several 7960Gs that would work and several that would not, all were identical as far as I could tell - even down to the hardware revision (c0). I ended up changing the IOS on our 3560V2 from 12.2(50)SE1 to 12.2(55)SE1 which ended up resolving the issue, now all phones consistently power up and they seem to get detected for PoE even faster than before.