Solved

Spooler Service Failed Windows 7

Posted on 2010-08-28
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Last Modified: 2013-12-15
My printers have gone haywire and will only print occasionally after restarting Spooler Service, which is supposed to be started automatically. I am not permitted to remove the priinters so as to reinstall them. Sometimes the printer list comes up when trying to print, particularly from Notepad, but it is more likely to ask me to find a printer. I am asked to open and Administrator identity, which I already have.

This seems a particularly baffling problem and any help would be much appreciated.

David Martin
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Question by:Rossmartin
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4 Comments
 
LVL 6

Expert Comment

by:radnbne
ID: 33548739
You state you are unable to remove and re-install.  Is this a controlled environment?  If so you may need to ask your administrator to solve it :-)

This is often caused by a faulty driver, and a re installation of the offending printer can fix this.

Occasionally I have found some drivers leave a mess behind when they are removed.  Using a printer removal program works well.  Kyocera has a printer driver removal tool.



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Author Comment

by:Rossmartin
ID: 33548774
I do not have an administrator and am one myself. I have already reinstalled my HP 1022 driver, without benefit. I must see if HP has a printer removal tool.
Thanks anyway.
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LVL 6

Accepted Solution

by:
radnbne earned 250 total points
ID: 33548949
Kyocera Driver Removal Tool is located here : http://www.kyoceramita.com.au/support/Legacy%20Utilities/Deleter.ZIP

I have used it to remove drivers for all sort of printers, as it allows you to select the driver and any left over registry entires.

Also try stopping the print spooler and then removing any left over print spool files.  these are usually located in C:\WINDOWS\system32\spool\PRINTERS

Regards
Steve

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Author Closing Comment

by:Rossmartin
ID: 33549303
Your second solution, of deleting the print spool files has worked perfectly and everything is now printing happily.

I tried the Kyocera program first but it was not able to delete the printers. Perhaps I should have tried deleting the subcomponents.

All is now well, so very many thanks for your well-informed advice.

David Martin
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