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outlook 2007 crashes often when attaching library photos

Posted on 2010-08-28
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Last Modified: 2012-05-10
I have windows 7 with outook 2007, I use Outlook all day long at work. Lately, it's been crashing alot whenever I link to attach a photo, Outlook freezes, dims and the "restart outlook" window pops up. I disabled Eset in my email, it still did it, my other inclination is recent updates to adobe acrobat pro 8.
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Question by:cherubimwings
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Expert Comment

by:Talbot2
ID: 33551817
Are you running your Outlook in cached mode?   If so, it sounds like your OST file might be corrupt.   You could try closing Outlook.  Find where your OST file is by looking in your profile setup (Control Panel / Mail) and renaming the OST file.  Then restart Outlook and it will build a new OST file.   This will take a while if your mailbox is big, but it likely will fix your issue.  If you are not running in cached mode, this won't help you.  DO NOT try this with our PST file.  (OST was NOT a typo).
 
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Expert Comment

by:radnbne
ID: 33551822
Are you connected to an exchange server or are you using a PST file?

This problem can occur if a pst file has become too large or corrupted.

Within outlook you can check for errors in your email file by using the detect and repair option.

From the Menu at the top, select help, and click on detect and repair...follow the prompts.
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Author Comment

by:cherubimwings
ID: 33555706
talbot2, I cannnot find the OST file? I can't even find "cached" mode tick box? seems like a saw it once before.

Radnbne, not exchange server; I have a large PST file, 2.9gigs; it has been transferred between 3 laptops. Yes I tried the "diagnostics tool" all looks good of 22 tests.
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Expert Comment

by:Talbot2
ID: 33561218
Since you are not running against Exchange Server, it sounds like your PST file is corrupt.   I suggest making a new data file, but keep the old one to refer back to.  There are PST repair utilities, but I don't know if they would help in your case since you don't have any definitive errors in the diagnostics.  
You could also try deleting older messages in Sent Items and Deleted Items to reduce overall PST file size.   When you are running a large PST file on a fragmented drive, you'll see performance issues like you're describing.
Another option is to add an Archive Folder and archive old messages out of your main PST into the Archive file.    There are quite a few valid approaches to this problem.
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Accepted Solution

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cherubimwings earned 0 total points
ID: 33601889
I figured it out! I had "shrinkpic" installed. This program was affecting pdf's sometimes too, but after I uninstalled the shrinkpic software, the problem went away. I did try disabling it, but that did not work. So I tried multiple times and Outlook no longer crashes. Shrinkpic was excellent when I had an XP system, so I carried it over to Windows 7, but W7 has it's own "shrink" a photo built in. Must have been a conflict? Thanks guys.
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