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Excahnge 2003 --- OWA 2003 - inline attachments do not show - can they be changed?

Posted on 2010-08-29
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Last Modified: 2012-05-10
We just had a Cisco Unity Voicemail setup installed that send the voicemail to the users email as a .wav attachment. The only problem is that it's sent as an inline attachment which cannot be displayed in OWA 2003. The word from Cisco is there is no chance to change way the attachment is sent. I do want the message as an attachment and I really don;t want to upgrade Exchange at this stage.

Is there any way I can make inline attachments show in OWA? As a crappy workaround I made a rule to forward all Cisco attahments bak to me -- this works - it changes it to a normal attachment. Not very elegant, but maybe there is something along these lines? Is there any way to change the attachment type in Exchange 2003 maybe with addon software. I know this can be done with Exchange 2007 message hub
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Question by:crolfe
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by:vahiid
ID: 33555454
I wasn't able to replicate this problem in my lab environment, but all my test servers are fully updated with the latest patches. Could it be that yours is missing one of the hot fixes?


Also in your OWA, click on Options and under E-mail Security click 'Download' and then install the latest S/MIME control. According to msexchangeteam.com:

The S/MIME control isn’t just for S/MIME!  After you install the control you can also drag in-line attachments like pictures or documents in to the message you are composing and they are automatically inserted just like in Outlook.  The coolest part of this control is that you can also drag and drop other messages in to your e-mail as attachments.  Try it! First make sure the S/MIME control is installed by checking your options page and make sure it says “Reinstall” not “Install”.

And it could be worth-while to install this hotfix on your exchange server if it applies: http://support.microsoft.com/kb/827637


Vahid
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crolfe earned 0 total points
ID: 33664767
Well it turned out to be a lot more complex than that. Our options were to upgrade to Exchange 2007/2010 which I don;t want to do at this stage since we have so much other stuff going on. With Ex 2007 the attachments can be converted on message hub.

We used a separate email SMTP server hMail - and wrote a VB script to convert the attachement disposition then forward it to Exchange.

Odd that industry standards like Cisco CM and Exchange do not play well together...
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